Job Summary

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our remote support team as Online Chat Support Executives. This is a fantastic opportunity for freshers or individuals looking to build a career in customer service and remote work environments. As an Online Chat Support Executive, you will be the first point of contact for customers via live chat, providing real-time assistance and ensuring a smooth, efficient, and positive experience.

Key Responsibilities

• Handle incoming customer queries through live chat with accuracy and professionalism.

• Provide prompt responses to customer concerns and resolve issues efficiently.

• Maintain a high level of product knowledge to offer tailored support.

• Escalate complex problems to senior support staff or technical teams when necessary.

• Follow communication guidelines, scripts, and workflows consistently.

• Update customer records and interaction details accurately in internal systems.

• Meet or exceed performance targets for response time, customer satisfaction, and issue resolution.

• Collaborate with other departments to ensure timely problem resolution.

Required Skills and Qualifications

• Excellent written English communication skills.

• Strong typing speed (minimum 35 WPM) and attention to detail.

• Ability to multitask and manage time efficiently in a high-volume environment.

• A customer-centric approach with empathy and patience.

• Basic computer literacy and comfort working with chat and CRM tools.

• High-speed internet connection and a quiet home workspace.

Experience

• Freshers are welcome to apply – full training will be provided.

• Prior experience in a customer service or chat support role is a plus but not required.

Working Hours

• Flexible shifts available (Morning, Evening, and Night Shifts).

• Candidates should be open to working on weekends or public holidays on a rotational basis.

• Full-time (8-hour shifts) with 1-hour break included.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and a professional online presence.

• Ability to remain calm under pressure and handle difficult conversations with tact.

• Willingness to learn and adapt to new tools and technologies quickly.

• Basic understanding of e-commerce, SaaS, or tech-based products is desirable.

• Goal-oriented mindset with the ability to work independently and in teams.

Benefits

• Work from the comfort of your home – 100% remote.

• Competitive entry-level salary with performance bonuses.

• Paid training and onboarding.

• Career advancement opportunities within the company.

• Health and wellness support programs.

• Internet allowance and flexible leave policy.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering talent and fostering growth. Whether you are a fresher looking for your first job or someone transitioning to remote work, we offer a supportive, inclusive, and learning-driven environment. Our team is built on trust, flexibility, and innovation—making us a top choice for young professionals across the globe.

How to Apply

Ready to kick-start your career in remote support?
👉 Click Apply Now or send your updated resume to us with the subject line: Application for Online Chat Support Executive – WFH.

Only shortlisted candidates will be contacted for the virtual interview process.