Job Summary

Progressive Technology is hiring enthusiastic and customer-focused individuals for the role of Remote Customer Care Executive to support Zomatos customer service operations. This is an excellent opportunity for 12th pass candidates and freshers to kickstart their careers in a professional, remote work environment. As a Customer Care Executive, you will be the first point of contact for Zomato users, resolving queries and ensuring a smooth user experience.

Key Responsibilities

• Handle inbound and outbound customer queries via chat, email, or phone.

• Provide accurate information about Zomatos services, orders, and delivery tracking.

• Resolve complaints and escalate unresolved issues to appropriate departments.

• Maintain customer satisfaction through prompt and courteous service.

• Keep records of customer interactions and update necessary databases.

• Collaborate with team leaders and managers for continuous improvement.

• Adhere to communication and process guidelines set by Zomato.

Required Skills and Qualifications

• Minimum qualification: 12th pass (Higher Secondary Certificate).

• Proficiency in spoken and written English or Hindi.

• Basic computer knowledge and the ability to navigate CRM tools.

• A calm, patient, and problem-solving attitude.

• Ability to multitask and handle pressure during high-volume periods.

• Must have access to a reliable internet connection and a quiet workspace.

Experience

• No prior experience required.

• Freshers are strongly encouraged to apply.

• Any previous customer service, BPO, or telecalling experience is a bonus.

Working Hours

• Flexible shift timings (Day & Night Shifts Available).

• Both part-time and full-time roles are open.

• 5 to 6 working days per week (based on project allocation).

Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills.

• Problem-solving mindset and a willingness to learn.

• Ability to work independently in a remote setup.

• Time management and attention to detail.

• Familiarity with food delivery apps or e-commerce platforms is a plus.

Benefits

• Permanent remote/work-from-home opportunity.

• Paid training and onboarding support.

• Attractive monthly salary with performance-based incentives.

• Flexible work schedules to suit your availability.

• Opportunity for career growth with internal promotions.

• Employee discounts on Zomato platform (T&C apply).

• Supportive work culture and mentorship from experienced leaders.

Why Join Us

• Be a part of Zomatos dynamic customer success team from the comfort of your home.

• Progressive Technology ensures a smooth onboarding experience and long-term career development.

• Ideal for students, freshers, homemakers, and those looking to re-enter the workforce.

• Work with one of Indias leading food tech platforms while developing valuable communication and service skills.

How to Apply

Interested candidates can apply online by submitting their updated resume and basic details through the official Progressive Technology job portal or email us with the subject line Zomato Remote Customer Care Executive Application.