Job Summary

Houston Skilled Consultancy is hiring enthusiastic and service-oriented Front Desk Executives to join a prestigious 5-star international cruise line. This is a guest-facing role ideal for individuals who thrive in dynamic, multicultural environments and are passionate about hospitality. As the first point of contact for guests onboard, you will play a crucial role in delivering world-class service and ensuring an exceptional guest experience while traveling across the globe.

Key Responsibilities

• Greet guests warmly upon check-in and assist with all boarding formalities.

• Provide information on ship amenities, daily events, shore excursions, and onboard services.

• Handle guest requests, inquiries, and complaints with professionalism and empathy.

• Manage reservations, room assignments, and guest accounts using specialized cruise management software.

• Maintain accurate records, process payments, and ensure smooth guest check-outs.

• Coordinate with housekeeping, food and beverage, and other departments to meet guest needs.

• Maintain cleanliness, decorum, and a welcoming atmosphere at the reception area.

• Support multilingual communication and provide translation assistance if applicable.

• Uphold the cruise lines standard of service excellence and guest satisfaction at all times

Required Skills and Qualifications

• High school diploma or equivalent; a degree/diploma in hospitality or tourism is preferred.

• Fluency in English (spoken and written); additional languages are a plus (e.g., Spanish, German, French).

• Strong interpersonal and communication skills.

• Proficient with computers and hospitality management software (e.g., Opera, Fidelio, or similar).

• Ability to stay calm and solution-oriented in a fast-paced, high-pressure environment.

• Excellent grooming, presentation, and etiquette.

Experience

• Minimum 1–2 years of experience in front desk or guest service roles within the hospitality, aviation, or cruise industry.

• Previous cruise ship experience will be considered a significant advantage.

• Freshers with strong communication skills and a passion for hospitality may also be considered.

Working Hours

• Rotational shifts (Morning, Evening, and Night), 8–10 hours per day, 6 days a week.

• Contract duration: Typically 6–9 months onboard with scheduled breaks.

Knowledge, Skills, and Abilities

• Understanding of international guest service standards.

• Knowledge of check-in/check-out procedures and guest account management.

• Cultural sensitivity and the ability to interact with guests of various nationalities.

• Ability to multitask, prioritize, and adapt to new challenges at sea.

• Team-oriented with a commitment to creating memorable guest experiences.

Benefits

• Tax-free international salary (paid in USD or Euros).

• Free accommodation and meals onboard.

• Travel to exotic destinations across Europe, Asia, the Americas, and beyond.

• Crew recreational facilities (gym, Wi-Fi, entertainment, etc.).

• Medical insurance and onboard healthcare access.

• Career growth opportunities within the cruise industry.

• Discounts on shore excursions and retail purchases.

Why Join

• Represent a prestigious 5-star cruise brand known for luxury and excellence.

• Gain international hospitality experience while traveling the world.

• Be part of a professional, multicultural crew in a high-energy work environment.

• Build a long-term career with global exposure and competitive compensation.

• Enjoy a unique lifestyle where your job feels like an adventure.

How to Apply

If you are passionate about hospitality, love meeting people from around the world, and are ready to embark on a journey that combines work with world travel, we would love to hear from you.

Apply Now:
Email your updated resume with the subject line Front Desk Executive – Cruise Application to us
Or
Apply Online: Visit www.houstonskilledconsultancy.com/jobs

Shortlisted candidates will be contacted for a virtual interview. International onboarding and documentation support will be provided.