📝 Job Summary

Progressive Technology is looking for enthusiastic and service-oriented Customer Care Associates to join our dynamic remote support team. In this role, you will be the first point of contact for our customers, delivering outstanding service, resolving inquiries, and ensuring a seamless customer experience. This is an excellent opportunity for candidates seeking flexible, home-based work in a supportive and growth-driven environment.

🎯 Key Responsibilities

• Handle inbound and outbound customer service inquiries via phone, email, and chat.

• Provide accurate information about products, services, and account status.

• Assist customers in resolving issues, complaints, or concerns with empathy and professionalism.

• Maintain customer records by updating account information and service reports.

• Escalate complex issues to appropriate departments when necessary.

• Meet or exceed key performance indicators including response time, resolution rate, and customer satisfaction.

• Adhere to all company policies and quality standards during interactions.

✅ Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Basic computer literacy and ability to navigate multiple systems.

• Strong active listening and problem-solving abilities.

• Ability to work independently in a remote setup with minimal supervision.

• Professional and calm demeanor under pressure.

• High school diploma or equivalent required.

📅 Experience

• 0 to 2 years of customer service experience preferred (freshers are welcome).

• Previous remote or BPO experience is an added advantage.

⏰ Working Hours

• Flexible working schedules available: Morning, Evening, and Night Shifts.

• Must be available to work minimum 5 days a week, including one weekend day if required.

• Part-time and full-time options available.

📚 Knowledge, Skills, and Abilities

• Knowledge of customer support platforms (e.g., Zendesk, Freshdesk) is desirable but not mandatory.

• Familiarity with CRM systems and call center procedures.

• Ability to multitask and manage time effectively in a fast-paced environment.

• High level of emotional intelligence and patience.

• A quiet and distraction-free home workspace with stable internet connectivity.

🎁 Benefits

• Competitive hourly pay and performance-based incentives.

• Paid virtual training and onboarding support.

• Flexible work hours to support work-life balance.

• Opportunities for career advancement and promotion from within.

• Access to employee wellness programs and virtual community support.

🌟 Why Join Progressive Technology?

• Be part of a tech-forward and inclusive workplace that values innovation and collaboration.

• Join a rapidly growing remote workforce with real growth opportunities.

• Work with a global customer base and build your skills in digital communication and customer service.

• Enjoy the freedom and comfort of working from home while being supported by an experienced virtual team.

📬 How to Apply

Ready to start your remote career journey with Progressive Technology?
Please send your updated resume to us with the subject line:
Application for Customer Care Associate – Remote
Or apply directly on our official careers page