📝 Job Summary

Progressive Technology is seeking a highly motivated and service-oriented Bilingual Customer Support Specialist (Spanish-English) to join our remote support team. In this role, you will serve as the first point of contact for customers across the U.S. and Latin American regions, handling inquiries via phone, email, and chat. You will deliver accurate, timely, and empathetic assistance, ensuring exceptional customer satisfaction and brand loyalty. If you are fluent in both Spanish and English, possess strong communication skills, and enjoy resolving customer issues in a fast-paced environment — we want to hear from you!

✅ Key Responsibilities

• Respond to inbound customer inquiries in both Spanish and English through phone, chat, and email.

• Troubleshoot issues related to products, services, billing, or account information.

• Document customer interactions clearly and concisely using CRM software.

• Escalate complex issues to the appropriate internal departments when necessary.

• Maintain high levels of customer satisfaction with a customer-first mindset.

• Adhere to company procedures, policies, and quality standards.

• Collaborate with team members and supervisors to ensure continuous improvement.

• Provide follow-up on unresolved issues in a timely and professional manner.

🎯 Required Skills and Qualifications

• Fluency in Spanish and English (both written and verbal) is mandatory.

• Strong communication and active listening skills.

• Excellent problem-solving abilities with a high attention to detail.

• Ability to multitask while navigating various systems and tools.

• Customer-centric attitude with a calm and empathetic approach.

• Proficiency in using CRM platforms and support ticketing systems (e.g., Zendesk, Salesforce).

📚 Experience

• Minimum of 1–2 years in a customer service, helpdesk, or support role.

• Previous experience in a remote support environment is preferred.

• B2C or B2B customer-facing experience is a plus.

🕔 Working Hours

• Full-time position (40 hours/week)

• Flexible shifts available (including evenings and weekends)

• Must be available to work in U.S. time zones (EST, CST, PST)

📖 Knowledge, Skills, and Abilities

• Knowledge of basic technical troubleshooting and common software tools.

• Familiarity with customer support KPIs such as FCR, CSAT, and response time.

• Ability to adapt to dynamic tools, workflows, and customer behavior.

• Self-motivated, dependable, and comfortable working independently from home.

🎁 Benefits

• Competitive hourly pay and performance-based incentives

• Health, dental, and vision insurance

• Paid time off (PTO) and company holidays

• 401(k) retirement savings plan

• Remote work setup with equipment reimbursement

• Professional development and upskilling programs

• Inclusive and supportive remote work culture

🌟 Why Join Progressive Technology?

At Progressive Technology, we are not just solving problems — we are transforming customer experiences. As part of our diverse remote team, you will enjoy a people-first culture, meaningful work, and opportunities for growth, all from the comfort of your home. If you are passionate about making a difference in both English and Spanish-speaking communities, this is your chance to shine.

📬 How to Apply

Ready to elevate your customer service career from home?
Apply now by submitting your resume and a short cover letter explaining your bilingual experience and customer support background to us
Subject: Bilingual Customer Support Specialist – Remote (Spanish-English)