Job Summary

Progressive Technology is seeking a dedicated and detail-oriented Remote Insurance Customer Service Advisor to join our dynamic team. In this role, you will be the first point of contact for our insurance policyholders, providing them with top-tier customer service and support. If you are passionate about helping people, have excellent communication skills, and enjoy working in a remote setting, we would love to hear from you. This is a work-from-home opportunity that allows you to build a career in the insurance industry without leaving your home.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries related to insurance policies, coverage options, billing, and claims.

• Provide accurate information regarding policy details, renewals, cancellations, and endorsements.

• Assist customers in filing claims and following up on claim status.

• Ensure timely resolution of customer concerns while maintaining professionalism and empathy.

• Escalate complex issues to appropriate departments when needed.

• Maintain up-to-date knowledge of insurance products and state regulations.

• Accurately document all interactions in the CRM system.

Required Skills and Qualifications

• High school diploma or GED (Associates or Bachelors degree preferred).

• Excellent verbal and written communication skills.

• Proficiency in using computers, CRM software, and Microsoft Office Suite.

• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.

• Customer-first attitude with strong problem-solving skills.

• Must have a quiet and distraction-free workspace with a reliable internet connection.

Experience

• Previous experience in insurance, customer service, or a call center environment is highly desirable.

• Familiarity with auto, home, life, or health insurance policies is a plus.

• Training will be provided for candidates without direct insurance experience but with a strong customer service background.

Working Hours

• Full-time and part-time roles available.

• Flexible shifts including daytime, evening, and occasional weekends.

• All positions are remote (work from anywhere within approved U.S. states).

Knowledge, Skills, and Abilities

• Knowledge of U.S. insurance regulations and compliance standards (preferred but not required).

• Ability to remain calm and professional during high-stress interactions.

• Comfortable working independently and collaboratively in a virtual team environment.

• Strong attention to detail and organizational skills.

• Capable of learning new tools and platforms quickly.

Benefits

• Competitive hourly pay with performance bonuses.

• Fully remote role – no commute required.

• Paid training and continuous development programs.

• Health, dental, and vision insurance (for full-time roles).

• 401(k) with company match (eligibility after probation).

• Paid time off, sick days, and holidays.

• Employee assistance program and wellness resources.

Why Join Progressive Technology?

At Progressive Technology, we are redefining how customer service is delivered in the insurance space. By combining cutting-edge digital tools with a human-first approach, we ensure our customers receive the best possible support, wherever they are. When you join our team, you are not just accepting a job — you are stepping into a career path filled with opportunity, support, and a strong remote work culture. We celebrate diversity, embrace innovation, and are committed to your growth.

How to Apply

Ready to join a forward-thinking company that puts people first?
Submit your application online or send your updated resume to us with the subject line Insurance Customer Service Advisor – Remote Application.

Applications are reviewed on a rolling basis. Early applicants will be given priority consideration.