Job Summary

Wayfair is seeking enthusiastic, empathetic, and solution-driven individuals to join our growing team of Customer Service Representatives (Remote). As the voice of Wayfair, you will provide support to our customers through phone, chat, and email, assisting with orders, deliveries, product information, and issue resolution. This role is ideal for those who thrive in a fast-paced environment, enjoy helping people, and are passionate about delivering exceptional customer service—all from the comfort of your own home.

Key Responsibilities

• Serve as the first point of contact for Wayfair customers via phone, email, and live chat.

• Address customer inquiries regarding orders, product availability, shipping, and returns.

• Resolve product or service concerns by clarifying the customers complaint, determining the root cause, and selecting the best solution.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Document customer interactions accurately and escalate issues when necessary.

• Work independently while meeting performance targets in customer satisfaction, quality, and efficiency.

• Stay informed about company policies, procedures, and product knowledge to provide accurate information.

Required Skills and Qualifications

• High School Diploma or equivalent; Associates or Bachelors degree is a plus.

• Excellent verbal and written communication skills.

• Basic computer proficiency and the ability to multitask in a tech-enabled environment.

• A quiet, distraction-free workspace with a reliable high-speed internet connection.

• Strong organizational and problem-solving abilities.

• Customer-first mindset with a calm and professional demeanor under pressure.

• Must be legally authorized to work in the country of residence.

Experience

• 1+ year of customer service, call center, or support experience preferred.

• Previous remote work experience is advantageous but not mandatory.

• Retail or e-commerce industry knowledge is a plus.

Working Hours

• Full-time or part-time shifts available, including evenings, weekends, and holidays.

• Flexible schedule options depending on business needs and location.

• Must be willing to work within assigned shift times.

Knowledge, Skills, and Abilities

• Strong interpersonal and active listening skills.

• Ability to work effectively in a team-oriented, remote environment.

• Fast learner with the ability to adapt quickly to changing policies and technologies.

• Capable of handling high volumes of communication while maintaining quality service.

• Attention to detail and accuracy in handling customer data and interactions.

Benefits

• Competitive hourly pay with performance-based incentives.

• Medical, dental, and vision insurance (for eligible employees).

• Paid time off and holiday pay.

• Home office stipend and equipment provided.

• Employee discounts on Wayfair products.

• Opportunities for internal growth and career advancement.

• Virtual training and continuous learning support.

Why Join Wayfair?

At Wayfair, we believe everyone deserves a home they love—and that includes our employees. We empower our team members to grow, innovate, and thrive in a dynamic, inclusive environment. Joining our remote customer service team means being part of a culture that values diversity, teamwork, and customer satisfaction. You will make meaningful connections, gain valuable experience, and enjoy the flexibility of working from home.

How to Apply

Ready to build your work-from-home career with Wayfair?
Click the Apply Now button on our careers page at careers.wayfair.com, fill out the online application form, and complete the initial assessment. Our hiring team will review your application and contact you with the next steps.