Job Summary

Delta Airlines is seeking highly motivated and customer-focused individuals to join our remote Customer Service team. As a Work From Home Customer Service Representative, you will be the first point of contact for our valued customers, assisting them with inquiries, flight reservations, travel-related concerns, and more. This position requires a blend of empathy, patience, professionalism, and excellent communication skills to deliver world-class service in line with Deltas brand promise of excellence.

Key Responsibilities

• Provide timely and accurate support to customers via phone, email, or chat.

• Assist with booking flights, managing reservations, issuing refunds, and rebooking itineraries.

• Address inquiries related to baggage, flight delays, upgrades, and loyalty programs.

• Resolve complaints and concerns with empathy, following Deltas customer care protocols.

• Maintain up-to-date knowledge of Deltas services, policies, and procedures.

• Log customer interactions in internal systems and escalate complex cases when necessary.

• Uphold Deltas customer-first philosophy in every interaction to ensure satisfaction and loyalty.

Required Skills and Qualifications

• High school diploma or equivalent (GED); college education preferred.

• Proficient in English with excellent verbal and written communication skills.

• Comfortable using technology, including CRM tools, live chat platforms, and Microsoft Office Suite.

• Typing speed of at least 40 words per minute.

• Quiet, distraction-free home workspace with reliable internet connection.

• Ability to work independently, adapt quickly, and stay organized in a remote setting.

Experience

• 1–2 years of experience in a customer service, call center, travel, or hospitality environment is preferred.

• Prior experience in a remote customer service role is a plus.

• Familiarity with airline reservation systems (e.g., Sabre, Amadeus) is desirable but not mandatory.

Working Hours

• Flexible shifts available, including early mornings, evenings, weekends, and holidays.

• Full-time and part-time schedules offered based on operational requirements.

• Must be available to attend paid virtual training for the first 2–4 weeks.

Knowledge, Skills, and Abilities

• Exceptional interpersonal skills with a customer-centric mindset.

• Strong problem-solving abilities with attention to detail.

• Ability to multitask in a fast-paced digital environment.

• Positive attitude, team spirit, and high emotional intelligence.

• Punctual, dependable, and receptive to feedback and coaching.

Benefits

• Competitive hourly pay with performance-based incentives.

• Health, dental, and vision insurance options.

• Paid time off (PTO), sick leave, and holiday pay.

• Travel benefits including free or discounted Delta flights for employees and eligible family members.

• Retirement savings plan with company matching.

• Professional development and growth opportunities within Delta.

Why Join Delta Airlines?

At Delta, we do not just connect the world — we care for it. Join a company consistently recognized as one of the best places to work, with a strong culture of inclusivity, support, and excellence. As a remote Customer Service Representative, you will have the chance to be part of a legacy that is been flying high for decades, all while working from the comfort of your home.

How to Apply

If you are passionate about customer service and ready to take flight in your career, we invite you to apply now.
👉 Click on the official Delta Airlines careers page and search for Customer Service Representative – Work From Home or submit your application through your preferred job board with an updated resume and cover letter.