Job Summary

Delta Airlines is seeking enthusiastic and customer-focused individuals to join our team as Remote Customer Service Representatives. In this role, you will be the first point of contact for our valued customers, helping to deliver exceptional service and support through various communication channels. This work-from-home opportunity allows you to be part of one of the most respected airline brands in the world while enjoying the flexibility of remote work.

Key Responsibilities

• Handle inbound calls, emails, and chat messages from customers regarding flight bookings, cancellations, rescheduling, baggage inquiries, and general assistance.

• Provide timely, accurate, and professional customer service while adhering to Deltas quality standards.

• Resolve customer issues efficiently, ensuring complete satisfaction and maintaining brand loyalty.

• Process refunds, reissue tickets, and provide accurate fare and policy information.

• Escalate complex or unresolved customer issues to the appropriate department or supervisor when necessary.

• Maintain thorough knowledge of Deltas services, travel guidelines, promotions, and system tools.

• Follow all security, confidentiality, and operational protocols in line with FAA and Delta standards.

Required Skills and Qualifications

• High school diploma or GED required; college degree preferred.

• Excellent verbal and written communication skills in English.

• Strong customer service orientation with the ability to remain calm under pressure.

• Tech-savvy with the ability to navigate multiple systems and platforms simultaneously.

• Reliable internet connection and a distraction-free workspace.

• Ability to type at least 35 words per minute with accuracy.

• Must be legally authorized to work in the United States.

Experience

• Minimum 1 year of experience in a customer-facing role (airline, hospitality, retail, or call center preferred).

• Experience working remotely or using CRM platforms such as Salesforce, Zendesk, or similar tools is a plus.

Working Hours

• Flexible shifts are available, including evenings, weekends, and holidays.

• Full-time and part-time options.

• Shift schedules are assigned based on business needs, and overtime may be available during peak periods.

Knowledge, Skills, and Abilities

• Knowledge of airline reservation systems (e.g., Sabre, Amadeus) is an advantage but not required.

• Strong problem-solving abilities and attention to detail.

• High emotional intelligence and empathy when handling sensitive situations.

• Ability to multitask and work in a fast-paced, remote team environment.

• Commitment to maintaining Deltas reputation for world-class service.

Benefits

• Competitive hourly pay with performance-based bonuses.

• Paid training and onboarding.

• Comprehensive health, dental, and vision insurance (for full-time employees).

• Travel benefits including free and discounted flights for employees and eligible family members.

• Paid time off and holiday pay.

• Opportunities for advancement and internal transfers within Delta Airlines.

Why Join Delta Airlines?

At Delta Airlines, we believe in connecting the world through unparalleled service, innovative technology, and a culture that values people. As a member of our remote customer service team, you will join a legacy of excellence while enjoying the comfort and flexibility of working from home. Delta is consistently ranked among the worlds most admired companies — we empower our people, celebrate diversity, and invest in your growth.

How to Apply

To apply, please visit the Delta Airlines careers portal.
Search for Remote Customer Service Representative and submit your application online. Please include a resume and cover letter highlighting your customer service experience and remote work setup.

Early applications are encouraged as positions fill quickly.