Job Summary

Delta Airlines is seeking motivated and customer-focused individuals to join our team as Remote Customer Support Associates. In this role, you will play a key part in delivering our world-class service by assisting customers with inquiries related to bookings, flight information, cancellations, refunds, loyalty programs, and general travel assistance — all from the comfort of your home. This is a unique opportunity to represent one of the worlds most respected airlines and help ensure a seamless travel experience for millions of passengers.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat.

• Assist customers with flight bookings, modifications, cancellations, and refund requests.

• Resolve billing issues and provide detailed information on Deltas services, policies, and procedures.

• Accurately document all customer interactions and follow up on unresolved queries.

• Stay updated on Deltas latest travel policies, schedules, and promotional offers.

• Handle high-stress scenarios calmly, professionally, and efficiently.

• Escalate complex or sensitive issues to appropriate departments when needed.

• Promote Delta SkyMiles® programs and assist with loyalty account inquiries.

Required Skills and Qualifications

• High school diploma or equivalent (GED); Associates or Bachelors degree preferred.

• Minimum typing speed of 35 WPM with accuracy.

• Strong verbal and written communication skills.

• Excellent interpersonal and problem-solving abilities.

• Comfortable using CRM systems and digital communication tools.

• Must have a quiet, distraction-free home workspace with reliable internet.

• Legal authorization to work in the United States.

Experience

• 1–2 years of customer service or call center experience preferred.

• Previous experience in the airline or travel industry is a plus, but not required.

• New graduates and entry-level applicants with a passion for customer service are encouraged to apply.

Working Hours

• Flexible work shifts, including mornings, evenings, weekends, and holidays.

• Full-time and part-time positions available.

• Scheduled hours may vary depending on department needs and time zone.

Knowledge, Skills, and Abilities

• Ability to multitask and manage time effectively in a fast-paced environment.

• Knowledge of basic travel and airline terminology.

• Self-motivated, proactive, and capable of working independently.

• Familiarity with airline booking tools (e.g., Sabre, Amadeus) is a plus.

• Tech-savvy and comfortable using remote communication platforms like Zoom, Microsoft Teams, and email clients.

Benefits

• Competitive hourly pay with performance-based bonuses.

• Work-from-home flexibility with equipment support provided.

• Travel privileges and flight discounts for employees and eligible family members.

• Health, dental, vision insurance (for eligible employees).

• 401(k) plan with company match.

• Paid time off, holiday pay, and parental leave.

• Ongoing training and professional development opportunities.

Why Join Delta Airlines?

Delta is not just an airline – we are a global community of passionate individuals committed to excellence. As a remote employee, you will be part of a collaborative and supportive team culture that values integrity, respect, and innovation. Working at Delta means representing a brand trusted by millions and contributing to memorable travel experiences that connect the world.

How to Apply

Interested candidates can submit their online application through Deltas official careers portal:

1. Click on the Search Jobs button.

2. Type Remote Customer Support in the search bar.

3. Select the job and complete your application with an updated resume and professional summary.

Apply early – remote roles at Delta Airlines are highly competitive!