Job Summary

Delta Airlines is seeking enthusiastic and customer-focused individuals to join our team as Remote Customer Service Representatives. In this role, you will serve as the first point of contact for our valued passengers, delivering world-class service, addressing inquiries, and resolving issues with professionalism and empathy. As a vital part of our Customer Experience team, you will represent Deltas core values and commitment to safety, service excellence, and innovation—right from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with accuracy, clarity, and a helpful tone.

• Resolve customer concerns regarding reservations, flight status, baggage claims, refunds, and loyalty program inquiries.

• Provide real-time problem-solving and escalate issues when necessary, ensuring timely resolution.

• Maintain up-to-date knowledge of Delta services, policies, and travel updates to inform and guide customers effectively.

• Document all customer interactions in Deltas CRM system with precision.

• Consistently meet or exceed key performance indicators (KPIs) including quality, productivity, and customer satisfaction.

• Collaborate virtually with team members and supervisors for continuous improvement and feedback sharing.

Required Skills and Qualifications

• High school diploma or equivalent (required); Associates or Bachelors degree is a plus.

• Strong command of written and spoken English.

• Excellent communication and interpersonal skills.

• Ability to remain calm under pressure and manage high-stress situations professionally.

• Competency in using digital tools such as CRM software, chat platforms, and Microsoft Office Suite.

• Strong typing speed and accuracy.

• A quiet, distraction-free home working environment with a high-speed internet connection.

Experience

• Minimum of 1 year of customer service experience, preferably in a call center or remote support role.

• Airline, travel, or hospitality industry experience is a plus but not mandatory.

• Experience handling sensitive customer issues with discretion and care.

Working Hours

• Full-time and part-time shifts available.

• Flexible scheduling, including weekends, holidays, and evenings.

• Candidates must be open to working in rotating shifts to support 24/7 operations.

Knowledge, Skills, and Abilities

• In-depth understanding of customer care principles and conflict resolution.

• Strong organizational and time management abilities.

• Self-motivated and capable of working independently with minimal supervision.

• Adaptable to changing technologies, workflows, and business requirements.

• Strong sense of responsibility, accountability, and ethical judgment.

• Passion for delivering exceptional customer experiences that reflect Deltas values.

Benefits

• Competitive hourly pay with performance incentives.

• Paid training and ongoing professional development.

• Medical, dental, vision, and life insurance options.

• 401(k) retirement plan with company match.

• Paid time off, holidays, and parental leave.

• Exclusive travel benefits, including discounted flight tickets for employees and their families.

• Opportunities for career advancement within Delta Airlines.

Why Join Delta Airlines?

At Delta Airlines, we do not just connect people to destinations—we create memorable travel experiences. As a world-renowned airline, we prioritize our employees growth, well-being, and success. Joining Delta means becoming part of a global family that values respect, collaboration, diversity, and service excellence. You will receive extensive training, continuous support, and meaningful rewards while working for one of the most admired companies in the world.

How to Apply

If you are passionate about customer service and excited about the opportunity to represent a trusted global airline, we encourage you to apply today.

📩 To Apply:
Visit our careers page
Search for Remote Customer Service Representative and submit your application with an updated resume and cover letter.

Delta Airlines is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.