📝 Job Summary:

Houston Skilled Consultancy is actively hiring enthusiastic, goal-oriented, and customer-focused individuals for BPO Executive roles in Pune. This opportunity is ideal for both freshers and experienced candidates seeking to build a long-term career in the booming BPO sector. Join a dynamic team where you will have the opportunity to enhance your communication skills, grow professionally, and be a part of a fast-paced, customer-centric environment.

✅ Key Responsibilities:

• Handle inbound and/or outbound calls in a professional manner.

• Resolve customer queries, complaints, or issues efficiently and courteously.

• Follow communication scripts and standard operating procedures.

• Provide product/service information to customers accurately.

• Escalate complex or unresolved queries to the appropriate departments.

• Maintain detailed and clear records of interactions with customers.

• Meet performance targets related to call handling time, resolution rate, and customer satisfaction.

🎓 Required Skills and Qualifications:

• Minimum qualification: 12th Pass / Any Graduate (any stream).

• Basic computer knowledge and typing skills.

• Good verbal and written communication skills in English, Hindi, and/or regional languages (Marathi preferred).

• Willingness to work in a rotational shift environment.

• Positive attitude, patience, and strong interpersonal skills.

📅 Experience:

• Freshers are welcome – full training will be provided.

• Candidates with up to 2 years of experience in BPO, customer service, or telesales will be given preference.

⏰ Working Hours:

• Full-Time Position.

• Rotational shifts (Day/Night shifts based on process).

• 6 days working with 1 rotational weekly off.

🧠 Knowledge, Skills, and Abilities:

• Ability to multitask and manage time efficiently.

• Customer-first attitude and strong listening skills.

• Quick learner with adaptability to new systems/processes.

• Team player with the ability to collaborate across teams.

• Professional telephone etiquette and soft-spoken communication.

🎁 Benefits:

• Fixed salary with timely payouts.

• Performance-based incentives and bonuses.

• Paid training and career growth opportunities.

• Work in a modern and friendly office environment.

• Employee engagement activities and fun events.

• Opportunity to move into quality, trainer, or team leader roles.

🌟 Why Join Houston Skilled Consultancy?

• Supportive environment that encourages skill-building and learning.

• Transparent growth paths with mentorship and feedback.

• Vibrant culture that values innovation, dedication, and teamwork.

• A great place to start and grow your career in the BPO industry.

📬 How to Apply:

Interested candidates can apply by sending their updated resume to us