Job Summary

SysTechCare Support is seeking a results-driven E-commerce Data Analyst to join our growing team in Chennai. As a Data Analyst, you will play a critical role in transforming raw product and sales data into actionable insights that will drive business decisions, optimize online performance, and enhance customer experience. You will collaborate with cross-functional teams, including marketing, operations, and product management, to deliver insights that directly impact revenue growth and product success.

Key Responsibilities

• Analyze product performance, online sales data, customer behavior, and pricing trends to support decision-making for our e-commerce platform.

• Develop and maintain dashboards and reports using Excel, SQL, and BI tools (Power BI, Tableau, etc.) for regular tracking of KPIs.

• Provide actionable insights through data mining, statistical analysis, and forecasting models.

• Work with the marketing and product teams to evaluate promotional campaign success and suggest optimization strategies.

• Identify and troubleshoot data quality issues and ensure data integrity across systems.

• Monitor conversion rates, A/B test outcomes, cart abandonment, and product page performance.

• Track and report on ROI of marketing channels and sales funnels.

• Collaborate with IT and development teams to implement data collection improvements.

Required Skills and Qualifications

• Bachelors degree in Data Science, Statistics, Business Analytics, Computer Science, or a related field.

• Strong knowledge of SQL for querying large datasets.

• Proficiency in Microsoft Excel, including PivotTables, VLOOKUP, and data visualization.

• Experience with Power BI or Tableau for dashboard creation and data storytelling.

• Understanding of e-commerce platforms (such as Shopify, Magento, WooCommerce) is a strong advantage.

• Ability to communicate data insights to non-technical stakeholders.

• Strong analytical mindset and attention to detail.

Experience

• Minimum 1–3 years of experience in data analysis, preferably in an e-commerce, retail, or consumer goods environment.

• Prior exposure to sales performance tracking, funnel analysis, or product analytics will be considered a plus.

• Freshers with strong academic projects or internships in e-commerce analytics may also apply.

Working Hours

• Monday to Friday: 9:30 AM to 6:30 PM

• Occasional flexibility required based on reporting deadlines or project cycles.

• Work Location: Chennai Office (Hybrid model available after 3 months based on performance)

Knowledge, Skills and Abilities

• Strong statistical and analytical thinking.

• Ability to derive business value from complex data sets.

• Knowledge of customer journey mapping and sales funnel analysis.

• Familiarity with Google Analytics, SEO tools, and digital marketing metrics is a bonus.

• Time management and organizational skills with the ability to handle multiple tasks simultaneously.

Benefits

• Competitive salary with performance-based incentives

• Health insurance and wellness program

• Learning & development sessions with access to certifications

• Monthly performance recognition and spot rewards

• Flexible work environment after probation

• Opportunities for internal career progression and promotions

• Employee referral bonuses

Why Join SysTechCare Support?

At SysTechCare Support, innovation meets data-driven execution. You will be part of a forward-thinking organization that thrives on leveraging insights to fuel e-commerce growth. We empower our teams with modern tools, continuous learning opportunities, and a culture that celebrates curiosity and results. If you are passionate about making data work for the business, this is where your journey begins.

How to Apply

To apply for the E-commerce Data Analyst role, please send your updated CV and a short cover letter explaining your interest in the position to us. Mention the job title in the subject line: E-commerce Data Analyst – Chennai.
Shortlisted candidates will be contacted for an initial assessment and virtual interview.