Job Summary:

Amazon is seeking a dynamic and highly motivated Process Assistant – Learning & Development to support the training needs of our Fulfillment Center operations. This individual will be responsible for coordinating and executing training programs, onboarding new associates, supporting continuous learning initiatives, and acting as a liaison between operations and the Learning & Development team. If you have a passion for coaching, empowering others, and improving processes, this is the role for you.

Key Responsibilities:

• Facilitate training sessions for new hire onboarding, safety compliance, and job-specific processes.

• Track and document training records accurately using Amazons learning management systems.

• Support the development and implementation of standard work procedures and learning materials.

• Monitor progress and performance of trainees and provide coaching when necessary.

• Collaborate with Operations, HR, and L&D teams to identify training gaps and improvement areas.

• Assist in process audits to ensure compliance and quality assurance.

• Serve as a subject matter expert (SME) on specific functions within the Fulfillment Center.

• Encourage a positive and inclusive learning environment for all associates.

Required Skills and Qualifications:

• High school diploma or equivalent; associate or bachelors degree preferred.

• Strong interpersonal and communication skills, both verbal and written.

• Ability to deliver training in a clear, engaging, and effective manner.

• Comfortable working with Microsoft Office tools (Word, Excel, PowerPoint).

• Detail-oriented with excellent organizational and time-management skills.

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Experience:

• 1–2 years of experience in a warehouse, manufacturing, or operations environment.

• Prior experience in training, coaching, or mentoring roles is highly desirable.

• Experience with Learning Management Systems (LMS) is a plus.

Working Hours:

• Full-time position with flexibility for shift rotations.

• May include weekends, holidays, or extended hours during peak seasons.

• Must be open to working any of the following shifts: Day, Night, Weekend.

Knowledge, Skills, and Abilities:

• Knowledge of adult learning principles and training methodologies.

• Strong problem-solving skills and a continuous improvement mindset.

• Ability to work independently and as part of a diverse team.

• Proficient in documentation and process mapping.

• Physical ability to be on your feet for extended periods and navigate warehouse environments.

Benefits:

• Competitive hourly wage with overtime eligibility.

• Comprehensive health, dental, and vision insurance.

• Paid time off, parental leave, and holiday pay.

• 401(k) with company match.

• Career development and upskilling opportunities.

• Employee Assistance Program (EAP) and wellness initiatives.

• Employee discounts on Amazon purchases.

Why Join Amazon:

At Amazon, we value innovation, ownership, and a customer-first mindset. As a Process Assistant in Learning & Development, you will play a critical role in shaping our associates experience and growth. You will be part of a fast-paced, supportive, and inclusive workplace that values continuous learning, diversity, and advancement. Join us to build your future and be part of something bigger.

How to Apply:

Interested candidates are encouraged to apply directly via the official Amazon Careers page.
Search for Process Assistant – Learning & Development

 and select the Fulfillment Center location nearest to you. Submit your updated resume and complete the application process to get started.