Job Summary

Flipkart is seeking a dynamic and highly organized Hub Incharge to lead the last-mile delivery operations from our designated hub. As the Hub Incharge, you will be responsible for overseeing the smooth functioning of last-mile logistics, managing delivery partners, ensuring timely order fulfillment, and upholding service-level agreements. This is a fast-paced role requiring strong leadership, data-driven decision-making, and a hands-on approach to logistics and operational excellence.

Key Responsibilities

• Oversee end-to-end last-mile delivery operations from the hub, ensuring timely dispatch and delivery of packages.

• Lead and manage a team of delivery executives, supervisors, and support staff.

• Monitor key performance indicators (KPIs) including on-time delivery rate, delivery productivity, and customer satisfaction.

• Ensure compliance with safety standards, process adherence, and SOPs across all delivery operations.

• Implement real-time issue resolution to handle delivery delays, escalations, and customer complaints.

• Coordinate with internal stakeholders such as warehouse teams, transport partners, and customer service.

• Analyze daily performance reports and delivery data to identify areas of improvement and optimization.

• Manage staffing, rostering, and training of delivery personnel.

• Ensure the physical and digital accuracy of inventory movement at the hub.

• Maintain and oversee hub infrastructure, assets, and technology systems used in operations.

Required Skills and Qualifications

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Strong operational and leadership skills with a high level of initiative and accountability.

• Ability to manage large teams and deliver under tight deadlines.

• Excellent communication and interpersonal skills.

• Sound knowledge of delivery operations, routing, and transportation logistics.

• Familiarity with mobile logistics apps, handheld delivery tools, and dashboard-based reporting.

Experience

• 2–4 years of experience in logistics, supply chain, e-commerce operations, or hub/inventory management.

• Prior experience in managing last-mile delivery operations or leading delivery teams is preferred.

Working Hours

• 6 days a week (rotational weekly off)

• Shift-based operations (morning and evening shifts based on region and volume)

• Flexibility required during festive seasons or high-volume periods

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Excel, logistics dashboards, and delivery tracking tools.

• Deep understanding of last-mile delivery challenges and route optimization.

• Ability to troubleshoot on-ground operational issues with speed and efficiency.

• Strong analytical and problem-solving skills.

• Leadership qualities to guide and motivate a field-based workforce.

Benefits

• Competitive salary with performance-based incentives

• Health insurance and accidental coverage

• Travel and mobile allowances

• Opportunity to work with one of Indias top e-commerce platforms

• Training and career development opportunities

• Employee discounts on Flipkart products

Why Join Us?

At Flipkart, we do not just deliver packages—we deliver happiness. As a Hub Incharge, you will be at the core of our customer promise, ensuring that every product reaches its final destination smoothly and on time. Be part of an innovative, fast-growing logistics ecosystem where your contributions drive real-time customer satisfaction. Join Flipkart and be the force behind Indias e-commerce transformation.

How to Apply

Interested candidates can apply by visiting the official Flipkart careers portal or email their updated resume to us with the subject line: Application for Hub Incharge – Last-Mile Operations.
Shortlisted candidates will be contacted for further rounds including interviews and site visits.