Job Summary

Flipkart is seeking a dynamic and customer-centric Account Manager to support and manage our growing base of sellers on our e-commerce marketplace. As a key point of contact for sellers, the Account Manager will be responsible for onboarding, relationship management, sales performance tracking, and problem-solving to ensure smooth business operations and seller satisfaction. This role is ideal for professionals who have a passion for e-commerce, analytics, and helping businesses grow in a highly competitive marketplace.

Key Responsibilities

• Act as the primary point of contact for assigned sellers on Flipkarts marketplace.

• Guide sellers through the onboarding process and ensure timely product catalog creation.

• Monitor seller performance metrics including order fulfilment, returns, ratings, and revenue.

• Analyze data and trends to identify sales opportunities and risks, and suggest actionable strategies.

• Address operational issues including inventory problems, shipping delays, and payment queries.

• Drive improvements in seller experience by advocating for process and product enhancements.

• Collaborate with internal teams (e.g., logistics, product, finance, customer support) to resolve escalations.

• Support sellers in promotional campaigns and events like Big Billion Days and Republic Day Sale.

• Deliver regular performance reviews and provide feedback to help sellers scale efficiently.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Marketing, E-commerce, or a related field.

• Strong communication and interpersonal skills to effectively liaise with sellers and internal teams.

• Analytical mindset with proficiency in Excel, Google Sheets, and basic data interpretation.

• Problem-solving ability with a proactive and service-oriented approach.

• Good understanding of the e-commerce landscape, marketplace dynamics, and digital sales channels.

• Ability to multitask, manage priorities, and thrive in a fast-paced environment.

Experience

• 1 to 3 years of experience in Account Management, E-commerce Operations, Vendor/Seller Management, or a similar client-facing role.

• Previous experience in an online marketplace or B2B/B2C e-commerce platform is preferred.

Working Hours

• Full-time position: Monday to Friday

• Working hours: 9:30 AM to 6:30 PM (IST)

• Flexibility required during major sales events and high-demand periods

Knowledge, Skills and Abilities

• Deep knowledge of online marketplaces and seller operations.

• Familiarity with marketplace tools such as Seller Panels, CRM, and data dashboards.

• Strong negotiation and stakeholder management skills.

• Ability to simplify technical concepts for non-technical stakeholders.

• A high level of ownership, accountability, and initiative.

• Fluency in English and proficiency in at least one regional language is an advantage.

Benefits

• Competitive salary with performance-based incentives.

• Remote-friendly or hybrid working options (based on location and team).

• Health insurance and wellness programs.

• Career growth opportunities within Flipkarts vast organizational ecosystem.

• Exposure to Indias leading e-commerce ecosystem and strategic decision-making.

• Learning and development programs, mentorship from industry leaders.

Why Join Flipkart?

Flipkart is Indias largest homegrown e-commerce marketplace, committed to democratizing commerce and building Indias digital future. As an Account Manager, you will be empowered to make a real difference in the success stories of countless sellers and MSMEs across the country. Join a team that is innovative, inclusive, and relentlessly customer-focused. Flipkart believes in nurturing talent, fostering growth, and building long-term careers for passionate professionals.

How to Apply

Interested candidates are invited to apply via Flipkarts official careers portal or email their resume to us with the subject line: Application – Account Manager – Seller Support.
Shortlisted candidates will be contacted for an initial screening, followed by technical and HR interviews.