Job Summary

IndiGo Airline is seeking enthusiastic and customer-focused individuals to join our ground staff team as Entry-Level Customer Service Executives at Indira Gandhi International Airport, Delhi. In this role, you will be the face of IndiGo, delivering high-quality service, ensuring smooth passenger experiences, and managing airport-based operations in alignment with our company standards and safety protocols. This is a great opportunity for freshers and individuals looking to start their career in aviation.

Key Responsibilities

• Greet passengers, check tickets, verify travel documents, and assist with the check-in process.

• Handle passenger queries related to bookings, boarding, delays, cancellations, and baggage.

• Provide accurate flight information and assist with gate and boarding announcements.

• Coordinate with security and baggage teams to ensure timely processing of luggage.

• Ensure compliance with airport regulations and IndiGos operational policies.

• Handle customer complaints professionally and provide effective resolutions.

• Assist special passengers such as unaccompanied minors, elderly travelers, and those with special needs.

• Maintain a professional appearance and uphold the image of the IndiGo brand at all times.

Required Skills and Qualifications

• Minimum 10+2 (Higher Secondary) from a recognized board; graduation preferred.

• Proficiency in English and Hindi – both verbal and written communication.

• Strong interpersonal skills with a customer-first approach.

• Polite, confident, and able to stay calm under pressure.

• Willingness to work in rotational shifts, including weekends and holidays.

• Basic computer knowledge and familiarity with airline software systems is an added advantage.

Experience

• Freshers are welcome to apply.

• Prior experience in customer service, hospitality, or airport operations is a plus but not mandatory.

• On-the-job training will be provided by IndiGos experienced operations team.

Working Hours

• Rotational Shifts: 6 days a week

• 9-hour shifts (including 1-hour break), varying between morning, afternoon, and night slots based on flight schedules.

• Overtime and extended hours may be required during peak travel periods.

Knowledge, Skills, and Abilities

• Excellent time management and multi-tasking abilities.

• Customer service orientation with problem-solving skills.

• Basic knowledge of airport safety and regulatory compliance.

• Team spirit with a willingness to assist across departments if required.

• Physical stamina to stand for long hours and manage high foot traffic.

Benefits

• Competitive monthly salary with shift allowances.

• Free duty travel benefits on domestic IndiGo flights.

• Medical insurance and emergency assistance.

• Provident Fund, Gratuity, and ESIC (as per eligibility).

• Uniforms and grooming allowances provided by IndiGo.

• Growth opportunities within IndiGos ground operations and customer service teams.

Why Join IndiGo?

IndiGo is one of Indias most successful and customer-loved airlines. We believe in empowering our employees with the right environment, training, and opportunities. As an Entry-Level Customer Service Executive, you will begin an exciting career journey in the aviation sector, gain exposure to airport operations, and be part of a brand that is known for its excellence, punctuality, and people-first culture.

How to Apply

Interested candidates can apply through the official IndiGo careers portal.
Or walk in for interviews at the IndiGo recruitment office at Indira Gandhi International Airport, Delhi on scheduled dates.

Note: Candidates must carry original ID proof, updated CV, passport-size photos, and educational certificates during the interview.