Job Summary

Hulu is seeking a highly motivated and tech-savvy Technical Support Specialist to join our dynamic remote support team. In this role, you will provide best-in-class technical support to Hulu subscribers encountering issues with streaming devices, such as Roku, Fire TV, Apple TV, smart TVs, mobile devices, and game consoles. Your mission is to deliver seamless and responsive service to ensure that every viewer enjoys a smooth and satisfying Hulu streaming experience.

Key Responsibilities

• Respond promptly to customer inquiries via chat, email, or phone to troubleshoot streaming device and connectivity issues.

• Guide users through device setup, software updates, app installations, and account configurations.

• Diagnose and resolve errors related to buffering, playback, connection, and app malfunctions.

• Document customer interactions and technical resolutions in support systems with precision and accuracy.

• Escalate complex issues to Tier 2 teams with detailed troubleshooting notes.

• Stay up to date on Hulu platform updates, device compatibility, and known service issues.

• Provide empathetic, customer-centric support that enhances overall user satisfaction.

• Recommend self-help resources or educational content to reduce repeat inquiries.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong technical knowledge of streaming devices and smart home technologies.

• Comfort working with Windows, macOS, iOS, Android, and connected TVs.

• Ability to explain complex technical issues in user-friendly language.

• Proficiency in multitasking, time management, and problem-solving.

• Reliable internet connection and home workspace for uninterrupted remote work.

Experience

• 1–2 years of experience in technical support, customer service, or a related field preferred.

• Prior experience supporting a digital media, tech, or streaming platform is a plus.

• Freshers with strong technical aptitude and communication skills are welcome to apply.

Working Hours

• Flexible scheduling with availability required for evening, weekend, or holiday shifts.

• 8-hour shifts with two consecutive days off per week.

• Must be able to work in a structured environment with punctual log-in and attendance adherence.

Knowledge, Skills, and Abilities

• Familiarity with Hulu and other OTT platforms (Netflix, Disney+, Prime Video, etc.).

• Understanding of Wi-Fi and internet troubleshooting principles.

• Ability to de-escalate frustrated customers with empathy and professionalism.

• Self-driven with the ability to work independently and meet performance goals.

• Team player mindset with a commitment to continuous learning.

Benefits

• Competitive hourly pay or salary based on experience.

• Paid virtual training and onboarding.

• Health, dental, and vision insurance (for eligible full-time employees).

• 401(k) retirement plan with company match.

• Paid time off, holidays, and parental leave.

• Free Hulu subscription and streaming discounts.

• Employee recognition and career advancement programs.

Why Join Hulu?

At Hulu, we are not just streaming premium content—we are also building a culture of innovation, inclusivity, and exceptional customer care. As a Technical Support Specialist, you will be part of a team that values your voice, empowers your growth, and supports millions of subscribers in enjoying seamless entertainment. If you are passionate about tech, media, and helping others, this is the role for you.

How to Apply

Ready to start your work-from-home journey with Hulu?
Click on the Apply Now button on our careers page or submit your resume and a brief cover letter to us with the subject line: Application – Technical Support Specialist (WFH).