Job Summary

SysTechCare Support is looking for attentive, tech-comfortable female student part‑timers to provide fast, friendly, and accurate customer assistance over WhatsApp chat. You will resolve FAQs, route complex queries, create simple tickets, and keep customers delighted — all in just 3 hours a day, making it a perfect fit alongside classes, internships, or exam prep.

Key Responsibilities

• Respond to incoming WhatsApp messages with clear, empathetic, and solution-oriented communication.

• Follow pre-defined response templates, knowledge base articles, and SOPs; escalate when required.

• Verify customer details, log interactions, and update CRM/ticketing tools accurately.

• Track and meet daily/weekly KPIs: first response time, resolution rate, CSAT, adherence to schedule, and quality score.

• Proactively flag recurring issues, bugs, and customer feedback to the supervisor for continuous improvement.

• Maintain data privacy and confidentiality at all times, complying with internal security policies.

• Participate in short training/refresher sessions to keep scripts and product knowledge up to date.

Required Skills and Qualifications

• Current female student (UG/PG) with the ability to commit 3 hours daily.

• Excellent written English and/or Hindi (additional Indian languages are a plus).

• Typing speed of 35+ WPM with high accuracy.

• Strong grasp of WhatsApp Web/Desktop, Google Workspace/MS Office, and basic ticketing tools.

• Ability to follow structured scripts while personalizing tone as needed.

• High attention to detail, patience, and problem-solving mindset.

• A quiet workspace, reliable smartphone/PC, and stable internet connection (minimum 20 Mbps recommended).

Experience

• 0–1 year of experience in customer support/chat/email support preferred, but freshers are welcome.

• Prior internship/volunteer experience in customer-facing roles is advantageous.

• Familiarity with CRM tools (e.g., Zoho, Freshdesk, Zendesk) is a bonus.

Working Hours

• 3 hours per day, 6 days a week (flexible shift windows available between 10:00 AM – 11:00 PM IST; final slot allocated post-selection).

• Weekend or evening availability is a plus.

• Occasional extended hours during peak periods (with additional pay) may be requested but are optional.

Knowledge, Skills, and Abilities

• Customer-first attitude with strong empathy and professionalism.

• Ability to multitask: handle multiple chat threads while maintaining quality and accuracy.

• Comfortable using canned responses, macros, and tagging systems.

• Quick learner with the ability to adapt to product/process changes.

• Strong sense of ownership and accountability for SLAs and quality metrics.

• Respect for data privacy, confidentiality, and compliance requirements.

Benefits

• Flexible, student-friendly schedule (only 3 hours daily).

• Work from home — save time and travel costs.

• Structured onboarding & continuous training.

• Performance incentives, bonuses, and certificates on successful completion.

• Experience letter & LinkedIn recommendation for top performers.

• Opportunity to transition into full-time roles based on performance and availability.

Why Join SysTechCare Support?

• Be part of a fast-growing, digital-first support team where your contribution is measurable and valued.

• Learn real-world customer success processes, tools, and KPIs — a strong addition to your resume.

• Supportive leadership, clear playbooks, and rapid feedback loops to help you grow quickly.

• Meritocratic environment — your performance speaks louder than tenure.

How to Apply

Please submit the following:

1. Updated Resume/CV (include education, current year/semester, and any prior internships).

2. A short 60–90 second voice note or Loom video explaining why you are a good fit (optional but preferred).

3. Typing speed screenshot/report (from any free online typing test tool).

4. Your preferred 3-hour time window (e.g., 7:00 PM – 10:00 PM IST) and earliest start date.

5. Answer these quick screening questions in your email/WhatsApp message:

   • Are you currently a student? Course & semester/year?

   • Do you have a laptop/PC and stable internet (20 Mbps+)?

   • Are you comfortable working 6 days a week?

   • Languages you can support in (written).

   • Have you used any CRM/ticketing tools before?