Job Summary

We are looking for a warm, organized, and customer-focused Front Desk Receptionist (Female Only) to be the welcoming face of our Beauty & Wellness Spa. This role is pivotal in creating a premium customer experience from the moment a client walks in. You will manage front desk operations, handle appointment scheduling, and provide general administrative support to ensure smooth spa functioning. If you are enthusiastic about wellness, beauty, and customer service, this is a great opportunity to join a professional and supportive environment.

Key Responsibilities

• Greet clients warmly and ensure a welcoming, calm atmosphere at the spa reception.

• Answer phone calls, respond to emails, and manage online appointment bookings.

• Maintain an accurate appointment schedule for spa services and therapists.

• Handle payments, prepare bills, and maintain financial records using POS systems.

• Assist in promoting spa products, packages, and seasonal offers.

• Coordinate with spa staff to ensure timely service delivery.

• Ensure cleanliness and tidiness of the reception area and lobby at all times.

• Maintain client records and confidentiality with the highest standard of professionalism.

• Handle basic client queries, complaints, and service feedback with patience and courtesy.

Required Skills and Qualifications

• Minimum qualification: High School Diploma or equivalent.

• Proficiency in MS Office (Word, Excel) and basic computer usage.

• Good verbal and written communication skills in English (regional language is a plus).

• Friendly, polite, and professional appearance and manner.

• Ability to multitask and manage time efficiently in a busy front-desk environment.

Experience

• 1–2 years of experience in a customer service or receptionist role, preferably in a spa, salon, hotel, or wellness environment.

• Freshers with excellent communication skills and strong customer orientation are also encouraged to apply.

Working Hours

• Full-time position

• 9:30 AM to 6:30 PM or 11:00 AM to 8:00 PM (Rotational Shifts including weekends and public holidays)

• One weekly off (weekday only)

Knowledge, Skills, and Abilities

• Strong interpersonal skills and a passion for customer service

• Basic knowledge of spa and wellness services will be an added advantage

• Attention to detail and the ability to stay calm under pressure

• Team-player mindset and willingness to support the wider team

• Knowledge of POS systems, CRM tools, and booking software is a plus

Benefits

• Competitive salary with monthly performance incentives

• Staff discounts on spa services and products

• Uniform and grooming allowances

• Paid training and professional development sessions

• Friendly, respectful, and wellness-driven work culture

Why Join Us

At HR Service Jobs, we connect top-tier talent with exceptional wellness and lifestyle brands. Joining this role means becoming part of a reputed spa that values hospitality, quality, and client satisfaction. You will get the opportunity to grow in a luxurious and serene work environment, where your contributions to customer experience are both recognized and appreciated.

How to Apply

Interested female candidates are encouraged to submit their updated resume with a recent photo to us. Please mention Front Desk Receptionist – Spa in the subject line.
Shortlisted candidates will be contacted for an initial telephonic round, followed by an in-person interview at the spa location.