Job Summary

HR Service Jobs is seeking dynamic and customer-focused Telecallers to join our Loan Services team. As a Telecaller, you will be responsible for initiating calls to potential and existing clients to provide detailed information about loan products and guide them through the application process. This role is ideal for candidates who are fluent in Hindi or any other regional language, possess strong communication skills, and are looking to build a stable career in financial services.

Key Responsibilities

• Make outbound calls to leads and existing customers to promote loan products (personal, home, business loans, etc.)

• Understand customer requirements and provide suitable product recommendations

• Explain loan terms, eligibility, documentation, interest rates, and repayment plans

• Follow up with customers on pending documents or incomplete applications

• Maintain accurate call logs, records, and update CRM systems

• Handle customer queries and escalate complex cases to the supervisor if needed

• Meet daily and monthly targets set by the team manager

• Ensure compliance with company policies and regulatory standards

Required Skills and Qualifications

• Minimum 10th pass/12th pass; graduates preferred

• Excellent verbal communication in Hindi or any regional language (Telugu, Tamil, Kannada, Bengali, etc.)

• Basic understanding of loan services or financial products

• Good listening and convincing skills

• Proficient in using basic computer applications (MS Office, CRM tools, etc.)

• Ability to work in a target-driven environment

• Polite and professional phone etiquette

Experience

• 0 to 2 years of experience in telecalling, customer service, or sales

• Freshers with strong communication skills are encouraged to apply

• Prior experience in financial services or loan processing is a plus

Working Hours

• Day Shift: 9:30 AM to 6:30 PM

• Monday to Saturday (Sunday off)

Knowledge, Skills, and Abilities

• Knowledge of financial services and lending processes

• Clear understanding of customer relationship principles

• Ability to handle pressure and rejection professionally

• Fast learner with adaptability to new processes and technology

• Empathetic approach with a focus on customer satisfaction

Benefits

• Fixed salary with performance-based incentives

• Attractive monthly and quarterly bonuses for high performers

• On-the-job training and development programs

• Growth opportunities within the financial services domain

• Friendly and supportive team environment

• Employee recognition and rewards programs

Why Join HR Service Jobs?

At HR Service Jobs, we believe in nurturing talent and providing the tools needed for long-term success. Our Loan Services department offers a dynamic and goal-oriented workplace where your communication skills and financial knowledge can lead to a rewarding career. We offer structured growth, transparent policies, and a work culture where your contribution matters every day.

How to Apply

Interested candidates can send their updated resume to us with the subject line Application for Telecaller – Loan Services.