Job Summary:

HR Service Jobs is hiring enthusiastic and customer-focused individuals for Domestic Call Center Executive roles in our day shift operations. This is an excellent opportunity for freshers and experienced candidates to join a fast-paced, professional work environment where communication and problem-solving are key. The role involves handling inbound and outbound customer calls in regional or Hindi languages to resolve queries, provide information, and deliver a positive customer experience.

Key Responsibilities:

• Answer incoming calls from customers and provide accurate information related to products, services, and inquiries.

• Handle customer complaints, resolve issues efficiently, and ensure high customer satisfaction.

• Make outbound follow-up calls when necessary for feedback, reminders, or updates.

• Maintain records of customer interactions and update the internal CRM system.

• Escalate unresolved queries to the appropriate department or supervisor.

• Meet daily/weekly call handling targets and adhere to quality standards.

• Maintain professionalism and courtesy during all customer interactions.

Required Skills and Qualifications:

• Minimum 12th pass or any graduate from a recognized board/university.

• Good communication skills in Hindi and/or regional languages (English is a plus).

• Basic computer knowledge for data entry and CRM handling.

• Clear speaking voice with active listening skills.

• Ability to stay calm and positive during customer interactions.

Experience:

• Freshers are welcome.

• Previous experience in a customer support or BPO role is an added advantage but not mandatory.

Working Hours:

• Day shift only: 9:00 AM to 6:00 PM

• 6 Days Working, Sunday fixed off.

• Location: Multiple cities – check with the recruiter at the time of interview.

Knowledge, Skills, and Abilities:

• Excellent interpersonal and communication skills.

• Patience and empathy in handling diverse customer concerns.

• Strong work ethic with punctuality and discipline.

• Ability to multitask and adapt to fast-paced environments.

• Familiarity with call center systems or CRM tools is a bonus.

Benefits:

• Attractive fixed salary with performance-based incentives.

• Day shift job – no night shifts involved.

• Walk-in interview with spot offer for selected candidates.

• Training provided for freshers.

• Career growth opportunities within the organization.

• Employee-friendly work culture.

Why Join HR Service Jobs?

At HR Service Jobs, we prioritize employee development, customer excellence, and a respectful work environment. Whether you are just starting your career or looking to shift to a stable day shift role, we offer structured training, supportive leadership, and transparent growth pathways. Our call centers are equipped with modern facilities, and we believe in recognizing talent and hard work.

How to Apply:

• Walk-in Interviews: Candidates can walk in directly for the interview between Monday to Saturday, 10:00 AM – 4:00 PM.

• Carry updated resume, one government ID proof, and passport-size photographs.