Job Summary

HR Service Jobs is seeking enthusiastic and customer-focused individuals to join our dynamic Voice Process Call Center team for the night shift. As a Call Center Executive, you will serve as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive service experience. This is an excellent opportunity for freshers or experienced professionals looking to build a stable career in customer service. Night shift role with cab facility included.

Key Responsibilities

• Handle inbound and outbound calls to address customer queries, complaints, and service requests.

• Maintain a professional and empathetic tone during customer interactions.

• Update customer records and document call outcomes accurately in the system.

• Resolve customer issues promptly or escalate unresolved queries to the relevant department.

• Meet or exceed daily call handling quotas and performance metrics.

• Maintain confidentiality and adhere to company policies and procedures.

• Collaborate with team members and participate in regular training sessions.

Required Skills and Qualifications

• Minimum 12th Pass or Graduate in any stream.

• Excellent verbal communication skills in English and Hindi (or regional language as per location).

• Basic computer knowledge (MS Office, typing speed of at least 25 WPM).

• Good listening and interpersonal skills.

• Ability to handle stressful situations calmly and professionally.

• Flexible to work in a night shift environment.

Experience

• Freshers are welcome to apply.

• Previous experience in a BPO or call center (voice process) will be an added advantage.

Working Hours

• Night Shift: 9:00 PM to 6:00 AM (IST)

• Work Days: 6 days a week (Rotational weekly off)

• Shift timings may vary depending on business needs.

Knowledge, Skills and Abilities

• Sound understanding of customer service protocols.

• Capability to quickly learn and use customer service software.

• Strong problem-solving skills and attention to detail.

• Ability to work both independently and within a team.

• Willingness to work in a fast-paced and target-driven environment.

Benefits

• Free cab facility (pick-up and drop for night shift employees).

• Performance-based incentives and bonuses.

• Paid training during the onboarding process.

• Provident Fund (PF) and Employee State Insurance (ESI).

• Career growth opportunities and internal promotions.

• Supportive team culture and modern work environment.

Why Join HR Service Jobs?

• Be a part of a leading call center service provider with a strong reputation.

• Enjoy work-life balance with reliable transport and night shift allowance.

• Build a stable and rewarding career path in the BPO sector.

• Work in a professional yet friendly environment that supports learning and development.

• Ideal for both freshers and experienced candidates looking to establish a long-term role in customer service.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Night Shift Call Center – Voice Process.