Job Summary

The Elite Job is looking for a highly motivated and detail-oriented Online Marketplace Chat Agent to join our Amazon Seller Support team. This work-from-home role involves assisting sellers via live chat, email, and messaging platforms, ensuring their concerns are resolved efficiently. As the first point of contact for Amazon sellers, you will play a key role in maintaining seller satisfaction and smooth marketplace operations.

Key Responsibilities

• Provide real-time support to Amazon sellers through live chat and email.

• Respond promptly to inquiries related to account management, listings, orders, returns, and shipping.

• Troubleshoot and resolve issues related to product listings, payments, and customer feedback.

• Document interactions and maintain accurate records of seller communications.

• Collaborate with internal teams to escalate and resolve complex issues.

• Follow Amazons guidelines and policies to ensure compliance and maintain marketplace integrity.

• Deliver excellent customer service while meeting performance and quality targets.

Required Skills and Qualifications

• Strong written communication skills with excellent grammar and spelling.

• Proficiency in using computers, web browsers, and online communication tools.

• Ability to multitask effectively and handle multiple chats simultaneously.

• Problem-solving mindset and attention to detail.

• Self-motivated with the ability to work independently in a remote setup.

Experience

• Preferred: 6 months – 1 year of experience in e-commerce, online customer support, or chat-based assistance.

• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Flexible work-from-home shifts.

• Rotational shifts may include weekends or evening hours based on Amazon seller support requirements.

Knowledge, Skills, and Abilities

• Understanding of online marketplaces, particularly Amazon Seller Central, is a plus.

• Ability to handle high-pressure situations with professionalism and patience.

• Strong organizational skills to manage multiple seller requests efficiently.

• Comfortable working in a performance-driven environment.

Benefits

• Competitive work-from-home salary package.

• Performance-based incentives and recognition.

• Flexible working hours with a better work-life balance.

• Opportunity to gain hands-on experience in the fast-growing e-commerce industry.

• Career growth opportunities within The Elite Job network.

Why Join

Joining The Elite Job gives you the chance to work in a dynamic and fast-paced online marketplace environment while enjoying the flexibility of remote work. You will be part of a supportive team that values learning, career growth, and the empowerment of individuals working from home.

How to Apply

Interested candidates can send their updated resume to us with the subject line Application for Online Marketplace Chat Agent – Amazon Seller Support.
Shortlisted candidates will be contacted for an online assessment and virtual interview.