Job Summary

Disney is seeking motivated and customer-focused individuals to join our team for Online Chat Support roles at Wayfair. This fully remote position allows you to assist customers with their inquiries, provide accurate information, and resolve issues quickly and efficiently via chat. As a key member of our virtual support team, you will play a crucial role in delivering a seamless online experience while representing the quality and professionalism that both Disney and Wayfair are known for.

Key Responsibilities

• Respond promptly to customer inquiries via live chat and email.

• Provide accurate information about products, orders, and services.

• Assist customers with troubleshooting, returns, and order management.

• Maintain a professional and empathetic approach to handle customer concerns.

• Collaborate with internal teams to resolve complex queries efficiently.

• Document all interactions and maintain proper records for future reference.

• Meet daily performance targets and adhere to quality standards.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong typing speed and accuracy for real-time chat support.

• Basic computer skills and ability to navigate multiple software platforms.

• Customer-first attitude with strong problem-solving skills.

• Ability to multitask and manage time efficiently in a remote environment.

Experience

• 0–2 years of experience in customer service, online chat, or remote support.

• Freshers with strong communication and typing skills are welcome to apply.

Working Hours

• Flexible shifts available, including morning, evening, and weekend schedules.

• Full-time and part-time positions offered to suit work-life balance.

Knowledge, Skills, and Abilities

• Familiarity with e-commerce or online retail operations is a plus.

• Strong attention to detail and ability to follow company procedures.

• Quick learner with adaptability to new tools and technology.

• Self-motivated to work independently in a remote setup.

Benefits

• Competitive salary with performance-based incentives.

• Flexible work-from-home arrangement.

• Paid training and career growth opportunities.

• Health and wellness programs (based on eligibility).

• Employee discounts on selected Disney and Wayfair products.

Why Join Us

Joining Disneys Online Chat Support Team for Wayfair gives you the chance to work with a world-renowned brand while enjoying the flexibility of remote work. We value your professional growth, work-life balance, and commitment to customer satisfaction. This is an excellent opportunity to start or enhance your career in the growing field of remote customer support.

How to Apply

Interested candidates can submit their updated resume and a brief cover letter highlighting their communication skills via Disneys official careers portal or through the Wayfair remote hiring page. Selected candidates will be contacted for online assessments and virtual interviews.