We are seeking enthusiastic and customer-focused individuals to join our team as Customer Support Executives in our Voice and Chat Process division. In this role, you will be responsible for handling customer interactions via calls and chat, ensuring prompt resolution of queries and delivering an excellent support experience.

This is an ideal opportunity for candidates who are passionate about customer service, thrive in a dynamic BPO environment, and are looking to grow their career in a fast-paced industry.

Key Responsibilities:

• Handle incoming customer queries through voice calls and live chat support.

• Provide accurate information and solutions related to products, services, orders, billing, technical issues, etc.

• Ensure high levels of customer satisfaction through prompt and professional service.

• Follow up on customer interactions and ensure issues are resolved in a timely manner.

• Maintain detailed and accurate records of interactions in the CRM system.

• Collaborate with internal teams to escalate complex queries when needed.

• Adhere to quality standards, scripts, and guidelines during every interaction.

Required Skills & Qualifications:

• Excellent verbal and written communication skills in [English / local language(s)].

• Strong interpersonal and active listening skills.

• Ability to work effectively under pressure and manage multiple interactions.

• Basic computer proficiency and ability to navigate web-based tools and CRM software.

• Willingness to work in rotational shifts, including weekends and holidays.

• High school diploma or equivalent; additional certifications in customer service or communication is a plus.

Preferred Qualifications:

• Previous experience in a BPO or contact center environment.

• Experience with international/domestic voice and chat support processes.

• Familiarity with ticketing systems and customer service software (e.g., Zendesk, Freshdesk).

What We Offer:

• Competitive salary and performance-based incentives.

• Paid training and continuous learning opportunities.

• Health insurance and additional benefits (as applicable).

• A vibrant and inclusive work culture.

• Clear growth path and career development opportunities.

Interview Preparation Tips:

• Be ready to demonstrate your communication skills and fluency.

• Practice mock calls or chat responses to showcase your problem-solving ability.

• Prepare examples of past experiences where you handled difficult customers or resolved issues efficiently.

• Show familiarity with basic computer operations and common customer service tools.