Job Summary

HR Service Jobs is seeking a dedicated and enthusiastic Customer Support Executive to join our remote team in Hyderabad. In this role, you will be the primary point of contact for our customers, ensuring prompt resolution of their queries and delivering an excellent customer experience. You will interact with customers through phone, email, and chat support, while adhering to company policies and maintaining high service quality standards.

Key Responsibilities

• Respond to customer queries through email, chat, and calls in a professional and timely manner.

• Resolve product or service issues by clarifying the customers complaint, determining the cause, and selecting the best solution.

• Maintain accurate records of customer interactions in the companys CRM system.

• Escalate complex issues to higher support levels when necessary.

• Ensure customer satisfaction and maintain high customer retention through effective communication.

• Follow company guidelines and maintain a positive brand image at all times.

Required Skills and Qualifications

• Bachelors degree in any discipline (preferred but not mandatory).

• Excellent written and verbal communication skills in English.

• Strong problem-solving and active listening abilities.

• Basic computer literacy and ability to work with CRM tools or MS Office applications.

• Ability to manage multiple tasks efficiently and handle customer interactions with patience and empathy.

Experience

• 0 to 2 years of experience in customer support, call center, or help desk roles.

• Freshers with excellent communication skills are encouraged to apply.

Working Hours

• Flexible work-from-home schedule with rotational shifts.

• Weekend shifts may apply based on team requirements.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and practices.

• Ability to adapt to new tools and processes quickly.

• Capability to work independently with minimal supervision in a remote setup.

• Positive attitude and a team-player mindset to collaborate with remote colleagues.

Benefits

• Work-from-home flexibility with a healthy work-life balance.

• Competitive pay with performance-based incentives.

• Training and skill development programs to grow your career in customer service.

• Opportunity to work with a supportive and inclusive team.

Why Join HR Service Jobs

• Be part of a company that values career growth and employee well-being.

• Gain hands-on experience in customer support with opportunities to advance into senior roles.

• Enjoy a remote work environment that promotes flexibility and productivity.

How to Apply

Interested candidates can send their updated resume to us with the subject line Application for Customer Support Executive – Remote Hyderabad. Shortlisted candidates will be contacted for a virtual interview.