Zoho is seeking passionate, customer-focused, and technically skilled fresh graduates to join our team as Technical Support Engineers. In this critical role, you will be the first point of contact for our customers, helping them resolve technical issues and guiding them to get the best value from our products. If you love solving problems, enjoy learning about technology, and have a desire to work in a collaborative environment, this is the perfect opportunity to launch your career with a global software leader.

Key Responsibilities

• Serve as the first line of support for customers via phone, email, and chat.

• Analyze and resolve a variety of technical issues across Zoho product suite.

• Deliver clear, step-by-step guidance to users to troubleshoot and resolve problems.

• Assist customers in navigating and utilizing key software features and functions.

• Maintain high levels of customer satisfaction through timely follow-ups and effective communication.

• Document issues, solutions, and best practices in the internal knowledge base.

• Collaborate with internal teams to report recurring issues and suggest product enhancements.

• Stay up to date with product updates, technical developments, and customer use cases.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, Electronics, or a related field.

• Strong foundation in computer systems, networking, and software applications.

• Excellent verbal and written communication skills.

• Strong troubleshooting and analytical thinking abilities.

• Patience, empathy, and a customer-first mindset.

• Basic understanding of web technologies, APIs, and databases is a plus.

• Ability to work under pressure and manage multiple queries simultaneously.

• Familiarity with ticketing systems, remote support tools, or helpdesk platforms is preferred.

Experience

• Fresh graduates are welcome to apply.

• Up to 1 year of experience in customer support, IT helpdesk, or related roles is a plus.

Working Hours

• Full-time position with rotational shifts.

• Flexible schedule including night shifts and weekends as required.

Knowledge, Skills, and Abilities

• Strong problem-solving and critical thinking skills.

• Excellent organizational and time management abilities.

• Ability to work both independently and as part of a team.

• Willingness to learn new technologies and continually improve skills.

• Professional attitude and a strong desire to build a long-term career in tech support or related fields.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health insurance (medical/dental/vision).

• Continuous training and professional development opportunities.

• Friendly, inclusive, and collaborative work environment.

• Access to the latest technology and work tools.

• Opportunities for career growth within Zoho (e.g., QA, Development, Product Management).

• Employee wellness programs and internal tech events.

Why Join Zoho?

At Zoho, we build powerful, privacy-conscious software that serves over 90 million users worldwide. We are known for our ethical approach to business, a strong culture of innovation, and a commitment to employee growth. When you join Zoho, you are not just starting a job — you are beginning a meaningful career where your contributions truly matter.

How to Apply

To apply, please visit our official careers page.
Submit your resume and a cover letter explaining your interest in the Technical Support Engineer role.