Job Summary

Flipkart is inviting motivated individuals to join our growing remote workforce. This role offers an excellent opportunity for both freshers and experienced professionals to work from the comfort of their homes while contributing to one of Indias leading e-commerce companies. You will play a vital role in ensuring smooth operations across customer service, data entry, and other support functions, helping us deliver the best shopping experience to millions of customers.

Key Responsibilities

• Handle customer queries via phone, email, or chat with professionalism and accuracy.

• Assist with order tracking, returns, and issue resolution to ensure customer satisfaction.

• Perform data entry, update records, and maintain accurate documentation.

• Coordinate with internal teams to resolve operational challenges efficiently.

• Follow company policies, procedures, and security guidelines.

• Meet daily and weekly productivity targets.

• Provide feedback and suggestions to improve processes and workflows.

Required Skills and Qualifications

• Basic computer literacy and internet usage skills.

• Strong written and verbal communication in English (knowledge of regional languages is a plus).

• Good problem-solving and multitasking abilities.

• Ability to work independently with minimal supervision.

• Positive attitude and willingness to learn new skills.

Experience

• Freshers are welcome to apply.

• Prior experience in customer service, data entry, or e-commerce will be an advantage but is not mandatory.

Working Hours

• Flexible shifts available, including part-time and full-time schedules.

• Candidates may be required to work on weekends or evenings as per business needs.

Knowledge, Skills, and Abilities

• Familiarity with online shopping platforms and basic e-commerce processes.

• Ability to handle high-volume tasks with accuracy and speed.

• Basic knowledge of MS Office tools (Word, Excel) and email management.

• Strong interpersonal and organizational skills.

Benefits

• Competitive salary package with performance-based incentives.

• Flexible working hours and remote work convenience.

• Paid training and career development opportunities.

• Employee discounts on Flipkart products.

• Health and wellness benefits (as per company policy).

Why Join

At Flipkart, you will be part of a dynamic and inclusive team that values innovation, collaboration, and customer satisfaction. We encourage growth, creativity, and work-life balance while offering you a stable and rewarding career in the ever-expanding e-commerce industry.

How to Apply

Interested candidates can apply through the official Flipkart careers portal by submitting an updated resume and a brief cover letter. Shortlisted applicants will be contacted for an online interview and skill assessment.