Job Summary

Flipkart is seeking dedicated and customer-focused individuals to join our Customer Service team in a fully remote role. Whether you are looking for a full-time career or part-time flexibility, this is an exciting opportunity to work with Indias leading e-commerce platform. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional support, resolving issues, and ensuring a seamless shopping experience.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chat inquiries.

• Provide prompt and accurate assistance regarding orders, returns, payments, and product information.

• Resolve customer complaints and escalate complex issues to the appropriate department.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Document all customer interactions and resolutions in the CRM system.

• Meet or exceed performance targets related to response time, resolution rate, and customer satisfaction.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi.

• Strong active listening skills with the ability to understand customer needs.

• Basic computer literacy, including familiarity with email, chat platforms, and Microsoft Office tools.

• Ability to multitask, prioritize, and manage time effectively.

• Customer-oriented mindset with a problem-solving approach.

Experience

• Freshers and experienced candidates are welcome to apply.

• Prior experience in customer service, call centers, or e-commerce is an added advantage.

Working Hours

• Full-Time: 8–9 hours per day (5–6 days a week).

• Part-Time: Flexible shifts available (minimum 4 hours per day).

• Rotational shifts, including weekends and holidays.

Knowledge, Skills, and Abilities

• Strong interpersonal and conflict resolution skills.

• Ability to remain calm under pressure and handle high-volume interactions.

• Familiarity with e-commerce processes and online order tracking systems.

• Adaptability to work with minimal supervision in a remote setup.

Benefits

• Competitive salary with performance-based incentives.

• Flexible work hours for part-time employees.

• Work-from-home convenience with no daily commute.

• Opportunities for career growth within Flipkart.

• Paid training and skill development programs.

Why Join Flipkart

Joining Flipkart means becoming part of one of Indias most innovative and customer-centric companies. You will work in a supportive environment where your contributions matter and your career can grow. We offer flexibility, stability, and the opportunity to help shape the future of online shopping in India.

How to Apply

Interested candidates can apply by submitting their updated resume through the Flipkart Careers website or by emailing it to us with the subject line: Customer Service Representative – WFH. Shortlisted candidates will be contacted for an online assessment and interview.