Job Summary

Progressive Technology is seeking dedicated and empathetic women professionals to join our Customer Support team. In this role, you will provide exceptional assistance to customers via phone, email, and chat, ensuring their queries are resolved promptly and effectively. This is a remote, home-based opportunity designed for women seeking a flexible and rewarding career while maintaining work-life balance.

Key Responsibilities

• Respond to customer inquiries through phone, email, and live chat in a timely manner.

• Provide accurate product and service information to customers.

• Troubleshoot and resolve customer complaints efficiently.

• Maintain detailed records of interactions and follow up on pending cases.

• Escalate complex issues to relevant departments when required.

• Ensure high levels of customer satisfaction through professional communication.

• Collaborate with the team to improve processes and customer experience.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English (additional languages are a plus).

• Basic computer knowledge and proficiency with email, chat, and CRM tools.

• Strong listening skills and the ability to empathize with customers.

• Ability to work independently with minimal supervision.

• Good organizational and multitasking abilities.

• Positive attitude and problem-solving mindset.

Experience

• Prior customer service or support experience preferred but not mandatory.

• Freshers with good communication skills are welcome to apply.

Working Hours

• Flexible working hours with options for part-time or full-time schedules.

• Shifts available in morning, afternoon, and evening to suit personal preferences.

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices.

• Familiarity with online communication platforms.

• Patience and resilience in handling challenging situations.

• Commitment to maintaining confidentiality and professionalism.

Benefits

• 100% remote work – no commuting required.

• Flexible work timings for better work-life balance.

• Competitive pay with performance incentives.

• Ongoing training and professional development opportunities.

• Supportive and women-friendly work culture.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering women by offering them the flexibility and opportunities they deserve. Whether you are a homemaker, student, or professional seeking a remote career, we provide the platform to excel without compromising on personal commitments. You will work with a supportive team that values respect, growth, and work-life harmony.

How to Apply

Interested candidates can send their updated resume to us with the subject line Application – Home Based Customer Support (Women). Shortlisted candidates will be contacted for an online interview.