Job Summary

Zoho Corporation is seeking a motivated and customer-focused Technical Support Executive to join our dynamic remote team. In this role, you will provide exceptional technical assistance and support for our suite of cloud-based business applications. You will be the frontline ambassador for Zoho, helping customers troubleshoot issues, resolving technical challenges, and ensuring an outstanding user experience. This work-from-home opportunity offers flexibility while maintaining Zohos high standards of service excellence.

Key Responsibilities

• Provide prompt and accurate technical support to customers via phone, email, and chat across Zohos diverse product portfolio.

• Diagnose, troubleshoot, and resolve technical issues related to software applications and integrations.

• Guide customers through problem-solving processes and product functionality, enhancing customer satisfaction.

• Document customer interactions and technical issues clearly and effectively in the ticketing system.

• Collaborate with cross-functional teams, including product development and engineering, to escalate complex issues and improve product functionality.

• Continuously update technical knowledge about Zoho products and industry best practices.

• Proactively identify recurring issues and communicate feedback to relevant teams to improve user experience.

• Maintain a customer-centric approach in all interactions to build long-term relationships and promote customer loyalty.

Required Skills and Qualifications

• Strong understanding of cloud-based software applications, preferably SaaS products.

• Excellent verbal and written communication skills in English.

• Ability to explain complex technical information in an easy-to-understand manner.

• Basic knowledge of databases, networking, and APIs is an advantage.

• Strong problem-solving skills and attention to detail.

• Comfortable working independently in a remote work environment with minimal supervision.

• Customer service orientation with patience and empathy.

• Ability to manage multiple customer interactions simultaneously while maintaining professionalism.

Experience

• Minimum 1-2 years of experience in technical support or customer service roles, ideally within the software or IT industry.

• Experience supporting CRM, ERP, or other business applications is a plus.

• Previous work-from-home experience preferred but not mandatory.

Working Hours

• Full-time position with flexible work shifts to cover global customer time zones.

• Availability to work during rotational shifts including evenings, weekends, and holidays as needed to meet customer demand.

Knowledge, Skills, and Abilities

• Proficient with help desk ticketing tools and CRM software.

• Strong organizational and time management skills.

• Ability to quickly learn new technologies and adapt to changing product environments.

• Collaborative mindset with excellent interpersonal skills.

• Strong analytical skills to troubleshoot and resolve issues efficiently.

Benefits

• Competitive salary with performance-based incentives.

• Work from the comfort of your home with flexible schedules.

• Access to continuous learning and professional development programs.

• Health and wellness benefits including medical insurance.

• Opportunity to work with a global leader in SaaS technology.

• Supportive team environment fostering innovation and growth.

Why Join Zoho?

Zoho Corporation is a globally recognized leader in cloud-based software solutions that empower businesses of all sizes. Joining Zoho means becoming part of an innovative culture that values diversity, creativity, and customer success. We invest in our employees growth and provide opportunities to work on cutting-edge products with a collaborative, remote-friendly work culture. Your contribution will directly impact millions of users worldwide, making you a vital part of our success story.

How to Apply

Interested candidates are invited to submit their updated resume along with a cover letter highlighting relevant experience to us with the subject line Technical Support Executive – Work From Home Application. Only shortlisted candidates will be contacted for further evaluation.