Job Summary:

HR Service Jobs is seeking a dedicated and detail-oriented Back Office Customer Support Executive to join our dynamic team in Bangalore. The ideal candidate will play a pivotal role in ensuring smooth operations behind the scenes while providing exceptional support to our customers. This position is perfect for individuals who thrive in an organized, fast-paced environment and enjoy problem-solving while maintaining high standards of accuracy and professionalism.

Key Responsibilities:

• Handle customer queries and complaints efficiently via email, chat, or phone, ensuring timely resolution.

• Maintain and update customer records and databases accurately.

• Process orders, forms, applications, and requests promptly and correctly.

• Coordinate with different departments to ensure seamless service delivery.

• Prepare regular reports on customer interactions, feedback, and service issues.

• Assist in improving internal processes to enhance efficiency and customer satisfaction.

• Maintain confidentiality of customer and company information at all times.

Required Skills and Qualifications:

• Excellent communication skills in English, both written and verbal.

• Strong organizational skills with attention to detail.

• Proficiency in MS Office Suite (Word, Excel, Outlook).

• Ability to multitask and manage time effectively in a fast-paced environment.

• Basic understanding of CRM software or willingness to learn.

• Problem-solving skills and a proactive attitude toward challenges.

Experience:

• Freshers are welcome to apply.

• Previous experience in customer service or back-office operations is a plus but not mandatory.

Working Hours:

• Full-time, Monday to Friday.

• Standard office hours: 9:00 AM – 6:00 PM.

• Flexibility may be required during peak periods or for urgent tasks.

Knowledge, Skills, and Abilities:

• Strong analytical and critical thinking capabilities.

• Ability to maintain professionalism under pressure.

• Patience and empathy in dealing with customer issues.

• Quick learner with adaptability to changing systems and processes.

• Team player with collaborative mindset to support cross-functional teams.

Benefits:

• Competitive salary package with performance-based incentives.

• Health and wellness benefits.

• Paid leaves and statutory benefits as per company policy.

• Professional development and training opportunities.

• Friendly and inclusive work environment.

Why Join Us:

• Be part of a reputable company committed to excellence in customer service.

• Gain valuable experience in back-office operations and customer support.

• Opportunities for growth and career advancement within the organization.

• Work in a supportive, collaborative, and learning-focused environment.

How to Apply:

Interested candidates can apply by submitting their resume and a cover letter highlighting relevant skills and experience to us with the subject line: Back Office Customer Support Executive – Bangalore. Shortlisted candidates will be contacted for further assessments and interviews.