Job Summary

The Elite Job is seeking motivated and detail-oriented individuals to join our Back Office Customer Service team in Thrissur. This role involves managing customer inquiries, maintaining accurate records, and ensuring smooth operations behind the scenes to support our client-facing teams. The ideal candidate is proactive, organized, and has excellent communication skills. This is an excellent opportunity for individuals looking to build a career in customer service and operations in a dynamic and supportive environment.

Key Responsibilities

• Handle incoming customer queries via email, chat, or internal systems efficiently and professionally.

• Update and maintain accurate customer records in the database.

• Assist the front-end customer service team by providing necessary documentation and information.

• Resolve customer complaints in a timely manner while ensuring a high level of satisfaction.

• Coordinate with various departments to ensure smooth workflow and resolution of issues.

• Generate reports, track metrics, and provide insights to management for process improvement.

• Follow standard operating procedures and maintain compliance with company policies.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Proficiency in MS Office, especially Excel and Word; familiarity with CRM tools is a plus.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and work efficiently under pressure.

• Good organizational and time-management skills.

Experience

• Freshers are welcome to apply.

• Previous experience in customer service, back office operations, or administrative roles is an advantage but not mandatory.

Working Hours

• Full-time position.

• Standard office hours with occasional flexibility as per business requirements.

Knowledge, Skills, and Abilities

• Strong interpersonal and teamwork skills.

• Analytical mindset to identify process gaps and suggest improvements.

• Adaptability to learn new systems and procedures quickly.

• Professional demeanor and ability to maintain confidentiality.

Benefits

• Competitive salary with performance-based incentives.

• Friendly and supportive work environment.

• Training and career development opportunities.

• Health and wellness benefits as per company policy.

Why Join The Elite Job?

• Opportunity to work with a growing organization that values talent and innovation.

• Exposure to professional back-office operations and customer service processes.

• Chance to develop a long-term career in a stable and rewarding environment.

• Collaborative culture that encourages learning, growth, and recognition.

How to Apply

Interested candidates can submit their updated resume along with a cover letter to us. Please include Back Office Customer Service Executive – Thrissur in the subject line. Shortlisted candidates will be contacted for the interview process.