Job Summary:

The Elite Job is seeking a highly organized and detail-oriented Back Office Customer Support Executive to join our dynamic team in Warangal. This role focuses on providing seamless backend support to our customers by managing inquiries, processing requests, maintaining records, and ensuring high-quality service delivery. The ideal candidate will be proactive, tech-savvy, and capable of managing multiple tasks with efficiency and accuracy.

Key Responsibilities:

• Handle and resolve customer queries and complaints received via email, chat, or ticketing systems.

• Maintain accurate customer records and update databases regularly.

• Process orders, forms, applications, and requests efficiently and accurately.

• Coordinate with internal departments to ensure timely resolution of customer issues.

• Prepare reports and dashboards related to customer service metrics.

• Assist in streamlining back-office operations to improve efficiency.

• Ensure compliance with company policies, standards, and procedures.

Required Skills and Qualifications:

• Strong written and verbal communication skills in English.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.

• Good organizational and time-management abilities.

• Analytical skills with attention to detail.

• Ability to multitask in a fast-paced environment.

• Customer-oriented mindset with problem-solving capabilities.

Experience:

• Freshers are welcome to apply; 0–2 years of experience in customer support, data entry, or back-office operations is preferred.

• Prior experience in handling CRM systems or ticketing platforms is a plus.

Working Hours:

• Monday to Saturday (Flexible shifts may apply).

• Standard office hours: 9:30 AM – 6:30 PM.

Knowledge, Skills, and Abilities:

• Strong computer literacy and ability to quickly learn new tools and systems.

• Exceptional organizational skills with a focus on accuracy and efficiency.

• Ability to work independently as well as part of a collaborative team.

• Adaptable to changing processes and environments.

• Professional attitude and excellent interpersonal skills.

Benefits:

• Competitive salary and performance-based incentives.

• Health insurance and wellness benefits.

• Opportunities for skill development and career advancement.

• Supportive work environment with a strong team culture.

• Recognition programs for outstanding performance.

Why Join The Elite Job:

• Become part of a growing organization that values innovation, dedication, and teamwork.

• Work in a professional environment that encourages learning and growth.

• Opportunity to enhance your skills in customer service and back-office operations.

• Contribute directly to improving customer experiences and organizational success.

How to Apply:

Interested candidates are requested to submit their updated resume and a cover letter highlighting relevant skills and experience to us. Please mention Back Office Customer Support – Warangal in the email subject line. Shortlisted candidates will be contacted for further evaluation and interviews.