Job Summary

Progressive Technology is seeking a dedicated and motivated Customer Service Executive to join our team on a 3 to 6 months contractual basis. This fully remote position offers a unique opportunity to engage directly with our customers, providing world-class support while ensuring seamless communication and issue resolution. The ideal candidate is empathetic, detail-oriented, and committed to delivering exceptional customer experiences in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints efficiently while maintaining a positive customer relationship.

• Escalate complex issues to the appropriate department when necessary.

• Document customer interactions and feedback accurately in the system.

• Meet daily/weekly performance targets related to response time, resolution, and customer satisfaction.

• Collaborate with cross-functional teams to improve customer experience.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Proficiency in handling customer queries with patience and professionalism.

• Basic technical skills to navigate CRM tools, chat systems, and customer databases.

• Problem-solving and conflict resolution skills.

• Ability to multitask and manage time effectively in a remote setting.

Experience

• 0–2 years of experience in customer service, call center, or a similar client-facing role.

• Fresh graduates with strong communication skills are encouraged to apply.

Working Hours

• Flexible remote working hours with coverage across different time zones.

• Candidates should be available to work 5–6 days per week based on business requirements.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices.

• Ability to handle high-pressure situations calmly.

• Strong interpersonal and listening skills.

• Self-motivated and able to work independently with minimal supervision.

• Familiarity with basic office software (MS Office, Google Workspace) is an advantage.

Benefits

• Competitive contractual pay package.

• Remote work flexibility – work from the comfort of your home.

• Opportunity to gain valuable experience with a reputed technology company.

• Training and onboarding support provided.

• Possibility of contract extension or transition to a permanent role based on performance.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering people through innovation and customer-centric solutions. Joining us as a Customer Service Executive gives you the chance to work with a global team, sharpen your professional skills, and contribute to delivering outstanding service. Whether you are just starting your career or seeking flexible short-term opportunities, this role offers growth, exposure, and the potential to secure future opportunities within the organization.

How to Apply

Interested candidates are invited to submit their updated resume/CV along with a brief cover letter highlighting their suitability for the role. Please apply via our official careers page or email your application to us with the subject line: Application – Customer Service Executive (Contract).