Job Summary

Progressive Technology is seeking a motivated and customer-focused Live Chat Support Specialist to join our growing remote support team. In this role, you will be responsible for assisting customers through real-time chat, providing prompt and professional responses to inquiries, troubleshooting issues, and ensuring a seamless customer experience. This is a part-time, remote position offering flexible hours and competitive pay ranging from $20 to $25 per hour, making it an excellent opportunity for individuals who enjoy customer engagement and thrive in a digital environment.

Key Responsibilities

• Provide timely, accurate, and empathetic support to customers via live chat.

• Handle multiple customer conversations simultaneously while maintaining high-quality service.

• Troubleshoot basic technical or service-related issues and escalate when necessary.

• Maintain detailed and accurate records of customer interactions in the system.

• Collaborate with team members to identify and share customer feedback for product/service improvements.

• Ensure adherence to company policies, procedures, and service standards.

• Meet performance metrics such as response time, resolution rate, and customer satisfaction.

Required Skills and Qualifications

• Strong written communication skills with excellent grammar and typing speed.

• Ability to multitask and manage multiple chat interactions effectively.

• Customer-first mindset with patience, empathy, and professionalism.

• Proficiency in using chat platforms, CRM tools, and basic computer applications.

• Self-motivated, detail-oriented, and capable of working independently in a remote setting.

• High-speed internet connection and a reliable device (laptop/desktop).

Experience

• Prior experience in customer service, live chat support, or a related role is preferred but not mandatory.

• Entry-level candidates with excellent communication skills and a willingness to learn are encouraged to apply.

Working Hours

• Part-time position with flexible scheduling options.

• Shifts may include evenings, weekends, or peak business hours to accommodate global customers.

• Typically 15–25 hours per week, with opportunities for additional hours during busy periods.

Knowledge, Skills, and Abilities

• Strong problem-solving and conflict-resolution skills.

• Ability to remain calm and composed in high-pressure situations.

• Knowledge of online chat etiquette and customer engagement best practices.

• Strong organizational skills to manage workload efficiently.

• Adaptability to learn new systems, tools, and product updates quickly.

Benefits

• Competitive hourly pay of $20–$25 per hour.

• Work-from-home flexibility with no commute.

• Paid training and continuous skill development opportunities.

• Growth potential with pathways to full-time positions.

• Supportive and collaborative remote work culture.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering employees to grow while delivering outstanding service to our customers. By joining our team, you will be part of an innovative company that values diversity, teamwork, and professional growth. If you are looking for a flexible part-time role with great earning potential, this is the perfect opportunity to contribute to a dynamic environment and build your career in customer support.

How to Apply

Interested candidates are encouraged to submit their updated resume and a short cover letter highlighting their customer service skills and availability. Shortlisted applicants will be contacted for an online interview and skills assessment.