Job Summary

Houston Skilled Consultancy is seeking enthusiastic and customer-focused individuals to join our team as Work From Home Customer Support Executives. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service across multiple communication channels. We provide all necessary tools, including a company laptop, to ensure you succeed in delivering a seamless customer experience from the comfort of your home.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.

• Provide accurate information regarding products, services, and company policies.

• Troubleshoot and resolve customer issues efficiently while maintaining a positive attitude.

• Document customer interactions and maintain updated records in CRM systems.

• Escalate complex cases to the appropriate department for resolution when needed.

• Meet or exceed daily and monthly performance targets, including response times and customer satisfaction scores.

• Continuously improve product knowledge to deliver high-quality support.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong problem-solving and analytical abilities.

• Ability to multitask and handle high volumes of customer interactions.

• Proficient in using computers and basic applications such as MS Office and CRM tools.

• Strong interpersonal skills with a customer-centric mindset.

• Ability to work independently with minimal supervision in a remote environment.

Experience

• Freshers are welcome to apply.

• Previous experience in customer support, call center, or service-related roles is an advantage but not mandatory.

Working Hours

• Flexible work shifts available, including part-time and full-time options.

• Shifts may include weekends and holidays based on business requirements.

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices.

• Ability to adapt to changing processes and procedures quickly.

• Strong attention to detail and accuracy in handling information.

• High level of reliability and time management skills.

Benefits

• Laptop provided by the company.

• Competitive salary package with performance-based incentives.

• Flexible work schedule to balance personal and professional life.

• Paid training to enhance your skills and confidence.

• Opportunities for career growth and development within the organization.

• Work-from-home convenience with no daily commute.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we value our employees as much as our customers. We believe in creating a supportive, inclusive, and growth-driven work environment where you can thrive professionally. By joining our team, you will enjoy flexibility, stability, and the tools you need to succeed—all from the comfort of your home.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Work From Home Customer Support Executive. Shortlisted candidates will be contacted for an online interview and further assessment.