Job Summary

Houston Skilled Consultancy is seeking dedicated and customer-focused individuals to join our remote call center team. This role involves handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing exceptional service—all from the comfort of your home. We provide all necessary equipment, ensuring you have the tools to succeed in this role.

Key Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.

• Address customer inquiries, provide accurate information, and resolve issues efficiently.

• Maintain customer records and update databases accurately after each interaction.

• Escalate complex issues to the appropriate department when necessary.

• Follow call center scripts and company guidelines to ensure a consistent customer experience.

• Meet daily, weekly, and monthly performance targets including call handling time and customer satisfaction scores.

• Adhere to company policies and data privacy regulations at all times.

Required Skills and Qualifications

• Excellent verbal communication skills with a clear and professional phone manner.

• Basic computer literacy and ability to navigate multiple software applications.

• Strong active listening and problem-solving skills.

• Ability to work independently with minimal supervision.

• Good typing speed and accuracy for data entry tasks.

• Positive attitude and customer-first mindset.

Experience

• Preferred: Previous experience in a call center or customer service role.

• Freshers Welcome: Full training will be provided for candidates with no prior experience.

Working Hours

• Flexible shifts available (Full-time and Part-time options).

• Rotational shifts including weekends may apply depending on business needs.

Knowledge, Skills, and Abilities

• Knowledge of basic customer service principles and practices.

• Ability to handle stressful situations calmly and professionally.

• Strong organizational and time management skills.

• Adaptability to work in a fast-paced environment.

Benefits

• Company-provided equipment (Laptop/Headset).

• Work from the comfort of your home—no commute required.

• Paid training and continuous learning opportunities.

• Competitive salary with performance-based incentives.

• Health and wellness benefits (where applicable).

• Opportunity for career growth and internal promotions.

Why Join Us

At Houston Skilled Consultancy, we believe in empowering our employees with the tools, training, and flexibility they need to succeed. You will be part of a supportive team that values work-life balance, professional development, and a positive work culture. If you are looking for stability, growth, and the freedom to work remotely, this is the perfect opportunity for you.

How to Apply

Interested candidates can apply by sending their updated resume and contact details to us with the subject line Application – Work From Home Call Center Job. Shortlisted candidates will be contacted for an online interview.