Job Summary

Houston Skilled Consultancy is seeking a skilled and proactive Remote IT Support Specialist to join our growing team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients remotely. You will ensure that all IT systems, networks, and applications run smoothly, delivering exceptional customer service and resolving technical issues promptly. A company-provided laptop will be included for your convenience.

Key Responsibilities

• Provide remote technical support for hardware, software, and networking issues.

• Diagnose and resolve system errors, connectivity problems, and application issues.

• Assist users with installation, configuration, and upgrading of IT systems.

• Monitor system performance and security, ensuring optimal functionality.

• Document technical issues, resolutions, and maintain accurate service records.

• Collaborate with IT teams to escalate complex issues when necessary.

• Guide clients on best practices for using company-provided tools and applications.

• Ensure compliance with data security and confidentiality protocols.

Required Skills and Qualifications

• Strong knowledge of computer systems, networks, and troubleshooting techniques.

• Proficiency with operating systems (Windows, macOS, Linux).

• Familiarity with remote desktop tools and ticketing systems.

• Excellent communication and problem-solving skills.

• Ability to work independently and manage multiple tasks efficiently.

• Strong attention to detail and a customer-first approach.

Experience

• Minimum 1–2 years of experience in IT support, helpdesk, or a similar technical role.

• Freshers with strong technical knowledge and certifications are also encouraged to apply.

Working Hours

• Flexible working hours, with occasional weekend or evening support as per client needs.

• Standard availability during core business hours is required.

Knowledge, Skills, and Abilities

• Knowledge of system security protocols and data privacy standards.

• Ability to learn and adapt to new technologies quickly.

• Strong organizational skills to manage multiple support tickets effectively.

Benefits

• Company-provided laptop and remote working setup.

• Competitive salary with performance-based incentives.

• Paid time off and holidays.

• Continuous training and upskilling opportunities.

• Work-life balance with flexible scheduling.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we prioritize innovation, growth, and employee satisfaction. Joining our team means being part of a supportive environment where your expertise is valued, and your career development is a priority. We empower our employees to thrive in a remote setting while delivering exceptional client solutions.

How to Apply

Interested candidates can apply by sending their updated resume and a brief cover letter to us with the subject line: Application for Remote IT Support Specialist. Shortlisted candidates will be contacted for an online interview.