Job Summary

Houston Skilled Consultancy is seeking enthusiastic and detail-oriented individuals to join our team as Remote E-commerce Support Executives. In this role, you will provide exceptional support to online customers, manage e-commerce transactions, resolve queries, and ensure smooth shopping experiences for our clients customers. If you have excellent communication skills, problem-solving abilities, and a passion for customer service, this is a great opportunity to work from home with all necessary equipment provided.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and social media platforms.

• Assist customers with order placement, tracking, cancellations, and returns.

• Resolve product-related issues and provide accurate information on availability, pricing, and shipping.

• Coordinate with internal teams to ensure timely order fulfillment and issue resolution.

• Handle escalated cases with professionalism and empathy.

• Maintain accurate records of customer interactions and transactions in the system.

• Monitor and report common customer issues to improve processes.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Good understanding of e-commerce platforms and online shopping processes.

• Proficiency in basic computer applications (MS Office, email, CRM tools).

• Ability to multitask and manage time efficiently.

• Customer-focused attitude with strong problem-solving skills.

• High attention to detail and accuracy in data entry and documentation.

Experience

• Preferred: 6 months – 2 years in customer service or e-commerce support.

• Freshers with excellent communication skills are welcome to apply.

Working Hours

• Flexible working hours with options for both full-time and part-time.

• Rotational shifts may apply, including weekends and evenings, depending on business needs.

Knowledge, Skills, and Abilities

• Familiarity with online shopping portals and payment gateways.

• Ability to work independently in a remote environment.

• Quick learner with adaptability to new tools and systems.

• Strong interpersonal skills and ability to remain calm under pressure.

Benefits

• Company-provided laptop and essential work equipment.

• Competitive salary with performance-based incentives.

• Paid training and continuous learning opportunities.

• Flexible work-from-home environment.

• Health and wellness support programs.

Why Join Us?

At Houston Skilled Consultancy, we believe in empowering our team with the tools and resources needed to succeed. You will enjoy a supportive work culture, growth opportunities, and the flexibility to work from home while contributing to a leading e-commerce support team.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line Application for Remote E-commerce Support Executive. Shortlisted candidates will be contacted for an online interview.