Job Summary

SysTechCare Support is seeking enthusiastic and detail-oriented Chat Support Agents to join our growing remote team. In this role, you will assist customers by responding to inquiries via live chat, ensuring excellent service and timely resolution of issues. This is an entry-level position with no degree required, making it an excellent opportunity for individuals looking to start their career in customer service.

Key Responsibilities

• Respond promptly to customer inquiries via chat platforms.

• Provide accurate information about products, services, and policies.

• Troubleshoot common customer issues and provide effective solutions.

• Escalate complex problems to the appropriate department when necessary.

• Maintain a high level of professionalism and empathy in every interaction.

• Keep accurate records of customer interactions and follow-up actions.

• Meet performance metrics including response time and customer satisfaction.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Ability to multitask and manage multiple chat conversations at once.

• Strong problem-solving abilities with a customer-first approach.

• Basic computer skills and familiarity with chat or messaging tools.

• High attention to detail and accuracy in typing and responses.

• Ability to work independently in a remote environment.

Experience

• No prior experience required – full training will be provided.

• Previous experience in customer support or related fields is a plus, but not mandatory.

Working Hours

• Flexible shifts available (Full-time and Part-time options).

• Work remotely from the comfort of your home.

• Shifts may include evenings, weekends, and holidays based on business needs.

Knowledge, Skills, and Abilities

• Basic understanding of customer service principles.

• Ability to remain calm and professional under pressure.

• Comfortable with learning new software and systems quickly.

• Strong time management and organizational skills.

Benefits

• Competitive hourly pay of $15 - $18 per hour.

• 100% remote work – no commute required.

• Paid training and ongoing professional development.

• Flexible work schedule to suit your lifestyle.

• Opportunities for career advancement within the company.

Why Join SysTechCare Support?

At SysTechCare Support, we value our team members and believe in creating a positive and inclusive remote work environment. Joining us means being part of a company that prioritizes employee growth, work-life balance, and customer satisfaction. If you want a rewarding role with flexibility and growth potential, this is the job for you!

How to Apply

Interested candidates can apply online by submitting their resume and a short cover letter explaining why you are the right fit for this role. Click on the Apply Now button on our careers page or email your application to us.