Job Summary:

SysTechCare Support is seeking a highly skilled and detail-oriented Risk Operations Investigator to join our Fraud Investigations team. In this role, you will be responsible for identifying, analyzing, and preventing fraudulent activities across our operations. The ideal candidate will have experience in fraud risk management, excellent analytical skills, and a proactive approach to mitigating potential threats. This is a remote position that offers the flexibility to work from anywhere while ensuring the highest standards of fraud detection and compliance.

Key Responsibilities:

• Investigate suspicious activities and potential fraud cases, ensuring timely and accurate resolution.

• Monitor transactions and accounts to detect unusual or unauthorized behavior.

• Analyze large datasets and transaction patterns to identify risks and trends.

• Work closely with internal teams (Compliance, Legal, Risk) to ensure regulatory adherence.

• Prepare detailed reports on investigation findings and recommend appropriate corrective actions.

• Use fraud detection tools, machine learning models, and advanced analytics for prevention and detection.

• Stay updated on the latest fraud trends, schemes, and regulatory requirements.

• Handle escalated fraud alerts with professionalism and confidentiality.

• Assist in developing and implementing fraud risk management strategies and policies.

Required Skills and Qualifications:

• Bachelors degree in Finance, Risk Management, Business Administration, or a related field.

• Proven experience in fraud detection, investigation, or risk operations (minimum 3–5 years).

• Strong knowledge of fraud detection systems and risk assessment tools.

• Advanced analytical and problem-solving skills with a keen eye for detail.

• Excellent communication and report-writing skills.

• Ability to work independently and handle multiple investigations simultaneously.

• Strong understanding of compliance regulations, AML (Anti-Money Laundering), and KYC (Know Your Customer) practices.

Experience:

• Minimum 3–5 years of hands-on experience in fraud investigations or risk operations.

• Experience in financial institutions, fintech, or e-commerce fraud investigations is highly desirable.

Working Hours:

• Flexible remote work schedule, with availability to handle urgent cases as needed.

• Core hours: 9:00 AM – 6:00 PM (as per your time zone), with occasional adjustments for international coordination.

Knowledge, Skills, and Abilities:

• Expertise in fraud prevention frameworks and industry best practices.

• Proficiency in data analysis tools (Excel, SQL, or BI tools).

• Familiarity with fraud detection platforms and case management systems.

• Strong decision-making abilities under pressure.

• Ability to maintain confidentiality and manage sensitive information.

Benefits:

• Competitive salary package with performance-based incentives.

• Flexible remote work arrangement.

• Health insurance and wellness programs.

• Professional development and continuous learning opportunities.

• Paid time off, holidays, and work-life balance initiatives.

Why Join SysTechCare Support?

At SysTechCare Support, we are committed to building a secure and trusted environment for our clients and customers. By joining our team, you will be part of a dynamic organization that values innovation, integrity, and professional growth. We offer a supportive remote work culture, cutting-edge tools, and opportunities to make a real impact in the fight against fraud.

How to Apply:

Interested candidates can apply by sending their updated resume and a cover letter highlighting relevant experience to us with the subject line: Application for Risk Operations Investigator – Fraud Investigations (Remote).