Job Summary:

We are seeking a detail-oriented and proactive Order Processing & Customer Support Virtual Assistant to join our remote team. This role is ideal for individuals who are highly organized, tech-savvy, and passionate about delivering exceptional customer service. You will be responsible for managing order fulfillment processes, responding to customer inquiries, and ensuring a seamless post-purchase experience.

Key Responsibilities:

• Manage and process customer orders accurately through online platforms and internal systems.

• Respond to customer inquiries via email, chat, and social media in a timely and professional manner.

• Track and monitor orders, ensuring on-time delivery and handling any issues promptly.

• Update customers with order status, shipment details, and resolve complaints effectively.

• Coordinate with suppliers, warehouses, and delivery partners to ensure smooth operations.

• Maintain accurate records of orders, returns, and refunds in the system.

• Assist with basic administrative tasks and data entry related to order management.

• Identify and escalate any operational issues to management for quick resolution.

Required Skills and Qualifications:

• Excellent written and verbal communication skills in English.

• Strong organizational skills with attention to detail.

• Proficient in using Microsoft Office Suite (Excel, Word) and online tools (Google Workspace, CRM systems).

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Customer-first mindset with problem-solving capabilities.

• Familiarity with e-commerce platforms (Shopify, Amazon, WooCommerce) is a plus.

Experience:

• Minimum: 1 year of experience in customer support, virtual assistance, or order processing.

• Preferred: Previous experience in an e-commerce or retail environment.

Working Hours:

• Flexible remote work schedule.

• Standard availability of 20–40 hours per week (with some overlap in U.S. business hours preferred).

Knowledge, Skills, and Abilities:

• Knowledge of online order processing workflows.

• Ability to work independently and deliver results without constant supervision.

• Strong interpersonal and problem-resolution skills.

• Basic understanding of inventory and shipping processes.

Benefits:

• 100% remote work – work from anywhere.

• Flexible work hours for work-life balance.

• Competitive pay and performance-based incentives.

• Opportunity for long-term career growth with the company.

• Collaborative and supportive work culture.

Why Join The Elite Job?

At The Elite Job, we believe in empowering our employees to thrive in a flexible and dynamic environment. By joining us, you will have the chance to work with a global team, grow your skills in customer experience, and make a real impact on client satisfaction.

How to Apply:

If you are ready to take on this exciting opportunity, please send your updated resume and a short cover letter outlining your relevant experience to us. Use the subject line: Application – Order Processing & Customer Support Virtual Assistant.