Job Summary

HR Service Jobs is seeking a detail-oriented and proactive Freelance Customer Support Associate to join our dynamic team. This remote role is ideal for individuals who enjoy helping customers, resolving queries, and providing an outstanding experience through digital communication channels. You will work closely with our support team to ensure timely and accurate assistance for clients worldwide.

Key Responsibilities

• Respond to customer inquiries via email, live chat, or phone in a timely and professional manner.

• Assist customers with troubleshooting, product information, and account-related issues.

• Document interactions and maintain accurate records in the CRM system.

• Escalate complex issues to the relevant department when necessary.

• Follow standard operating procedures to ensure consistent service delivery.

• Provide feedback and suggestions to improve customer satisfaction and processes.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving abilities and a customer-first attitude.

• Proficiency in using customer support tools, CRM software, and basic computer applications.

• Ability to handle multiple tasks in a fast-paced, remote environment.

• High level of professionalism and empathy when dealing with customers.

Experience

• Preferred: 6 months to 2 years of experience in customer service or support.

• Freshers with strong communication skills are encouraged to apply.

Working Hours

• Flexible schedule with options for part-time or full-time engagement.

• Ability to work across different time zones is a plus.

Knowledge, Skills, and Abilities

• Knowledge of online communication platforms and remote working tools (Zoom, Slack, etc.).

• Strong organizational and time management skills.

• Ability to work independently with minimal supervision.

• Adaptability to handle different customer personalities and scenarios.

Benefits

• 100% remote work – work from anywhere.

• Flexible working hours to suit your schedule.

• Competitive freelance pay structure.

• Opportunity to work with a global client base and gain valuable experience.

• Continuous learning and growth opportunities.

Why Join HR Service Jobs?

At HR Service Jobs, we value flexibility, diversity, and innovation. As a Freelance Customer Support Associate, you will enjoy the freedom of working remotely while being part of a professional and supportive team that prioritizes your growth and work-life balance.

How to Apply

If you are passionate about customer service and want to work from the comfort of your home, send your updated resume and a brief cover letter to us with the subject line: Application – Freelance Customer Support Associate.