Job Summary

The Elite Job is seeking a dedicated and customer-focused Customer Care Executive to join our dynamic travel team. As a Customer Care Executive, you will be the first point of contact for our valued clients, ensuring their travel inquiries, bookings, and concerns are handled with efficiency, professionalism, and warmth. You will play a key role in creating seamless travel experiences while upholding the companys reputation for excellence in customer service.

Key Responsibilities

• Provide exceptional customer support through phone, email, chat, and in-person interactions.

• Assist clients with travel bookings, changes, cancellations, and special requests.

• Address customer inquiries, concerns, and complaints promptly with a problem-solving approach.

• Collaborate with travel partners, airlines, and internal departments to resolve issues effectively.

• Maintain accurate records of customer interactions and transactions in CRM systems.

• Provide information on travel packages, itineraries, and promotions to enhance customer satisfaction.

• Uphold company service standards and contribute to continuous process improvements.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English (knowledge of additional languages is a plus).

• Strong interpersonal skills with a customer-first attitude.

• Ability to manage multiple tasks in a fast-paced environment.

• Proficiency in MS Office Suite and familiarity with CRM or travel booking systems.

• Strong problem-solving and conflict-resolution abilities.

• High attention to detail and accuracy.

Experience

• 1–3 years of experience in customer service, preferably in the travel, hospitality, or tourism industry.

• Fresh graduates with strong communication and people skills are also encouraged to apply.

Working Hours

• Full-time position with 40–45 hours per week.

• Flexibility to work on weekends, holidays, or evenings, depending on business needs.

Knowledge, Skills, and Abilities

• In-depth understanding of customer service principles and practices.

• Knowledge of travel booking platforms, airline regulations, and visa processes (preferred but not mandatory).

• Ability to stay calm and professional under pressure.

• Willingness to learn and adapt in a rapidly evolving industry.

Benefits

• Competitive salary with performance-based incentives.

• Health and wellness benefits.

• Travel discounts and exclusive employee offers.

• Career development opportunities with training and mentorship.

• A supportive and inclusive work culture.

Why Join The Elite Job?

At The Elite Job, we believe travel transforms lives. By joining our team, you become part of a company that values innovation, customer satisfaction, and employee growth. You will have the opportunity to work in a vibrant environment where your ideas matter, and your contributions help shape unforgettable journeys for our customers.

How to Apply

If you are passionate about customer service and eager to grow in the travel industry, we would love to hear from you. Please submit your resume and a short cover letter highlighting your relevant experience to us.