Job Summary

The Elite Job is seeking a motivated and detail-oriented Online Store Assistant to join our dynamic e-commerce team. This entry-level role is perfect for individuals eager to gain hands-on experience in online retail operations, customer support, and digital merchandising. The successful candidate will play a key role in ensuring our online store runs smoothly, offering exceptional service to our customers, and supporting the growth of our digital brand presence.

Key Responsibilities

• Manage and update product listings, including descriptions, pricing, and images, across online platforms.

• Monitor inventory levels and coordinate with the procurement team to ensure stock availability.

• Assist in processing customer orders, returns, and exchanges promptly and accurately.

• Respond to customer inquiries via email, chat, or social media, ensuring high satisfaction levels.

• Collaborate with the marketing team to implement online promotions and campaigns.

• Generate reports on sales, inventory, and customer feedback to support management decisions.

• Perform routine audits of the online store to ensure accuracy and quality of content.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelors degree in Business, Marketing, or a related field is a plus.

• Strong communication skills, both written and verbal.

• Basic understanding of e-commerce platforms (Shopify, WooCommerce, Amazon, etc.) is preferred.

• Proficiency in Microsoft Office, particularly Excel, and Google Workspace tools.

• Ability to multitask and manage time efficiently in a fast-paced environment.

• Attention to detail and a commitment to accuracy in work.

Experience

• No prior experience required; freshers are welcome.

• Internship or exposure to online retail, customer service, or digital marketing is an advantage.

Working Hours

• Full-time: 8 hours per day, 5 days a week.

• Flexibility may be required during high-demand seasons or promotional campaigns.

Knowledge, Skills, and Abilities

• Strong organizational and analytical skills to track sales and inventory trends.

• Ability to work independently while being a collaborative team member.

• Basic problem-solving skills to resolve customer issues effectively.

• Understanding of digital marketing concepts is a bonus.

Benefits

• Competitive salary with performance-based incentives.

• Training and mentorship opportunities to build a career in e-commerce.

• Flexible work environment with remote work options in certain cases.

• Opportunity to work with a fast-growing online brand and gain industry exposure.

• Health and wellness benefits, depending on tenure.

Why Join The Elite Job

At The Elite Job, we value growth, creativity, and teamwork. Joining our e-commerce team gives you the opportunity to learn the intricacies of online retail, engage with a wide range of digital tools, and grow in a supportive environment where your contributions make a tangible impact. We believe in nurturing talent and providing opportunities for advancement within the organization.

How to Apply

Interested candidates can apply by submitting their resume and a cover letter highlighting their interest in e-commerce and online store management to us. Shortlisted candidates will be contacted for an interview.