Job Summary

The Elite Job is seeking a German Night Shift Customer Support Agent (Fully Remote) to join our international support team. This position is ideal for candidates who are fluent in German and English, possess exceptional communication skills, and enjoy helping customers resolve issues quickly and efficiently. As part of our 24/7 support operation, you will be the first point of contact for customers in the German-speaking region, providing professional and courteous assistance via email, chat, and phone. This is a remote opportunity offering flexibility, career growth, and the chance to work with a global organization that values teamwork and customer satisfaction.

Key Responsibilities

• Handle customer inquiries and complaints in German and English through multiple communication channels (email, chat, and phone).

• Provide accurate information about products, services, and account-related queries.

• Identify, investigate, and resolve customer issues efficiently while maintaining a high level of professionalism.

• Escalate complex or unresolved issues to the appropriate internal teams for further support.

• Record all customer interactions and resolutions accurately in the CRM system.

• Monitor and respond to customer feedback, ensuring satisfaction and long-term engagement.

• Collaborate with other departments (technical, billing, and operations) to deliver seamless service.

• Adhere to company policies, quality standards, and performance targets.

Required Skills and Qualifications

• Fluent in written and spoken German (C1/C2 level) and proficient in English.

• Excellent verbal communication and active listening skills.

• Strong problem-solving and multitasking abilities.

• Proficient in using computers, online tools, and CRM software.

• High attention to detail with the ability to handle multiple customer requests simultaneously.

• Positive attitude, empathy, and patience when dealing with customers.

Experience

• Minimum 1–2 years of experience in customer support, helpdesk, or call center roles preferred.

• Previous experience in a remote or international support environment will be an advantage.

• Freshers with strong German communication skills and customer orientation are also encouraged to apply.

Working Hours

• Night Shift: 9:00 PM – 6:00 AM (flexible depending on regional coverage).

• Monday to Friday with weekend availability on rotation.

• 100% Work from Home with reliable internet connection and quiet workspace required.

Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills in German and English.

• Strong understanding of customer relationship management principles.

• Basic technical knowledge to troubleshoot simple account or system issues.

• Ability to work independently with minimal supervision.

• Reliable, punctual, and disciplined in meeting shift commitments.

• Commitment to continuous learning and professional growth.

Benefits

• Competitive salary with night shift allowance.

• Fully remote role offering work-life balance.

• Paid training and continuous learning opportunities.

• Performance-based incentives and annual bonuses.

• Health insurance and paid time off.

• Opportunities for career progression within The Elite Jobs global customer service network.

Why Join The Elite Job

At The Elite Job, we pride ourselves on delivering world-class support to clients across industries. As part of our multicultural and dynamic team, you will enjoy an empowering environment where your language skills, empathy, and service excellence are valued. You will have the opportunity to collaborate with professionals from around the world while working from the comfort of your home. Join us and be part of a company that believes in growth, inclusivity, and innovation.

How to Apply

Interested candidates are invited to apply by submitting their updated resume in English and German, along with a short cover letter describing their experience and language proficiency.
Please apply through The Elite Jobs career portal or send your application via email to us with the subject line: Application – German Night Shift Customer Support Agent.