Job Summary

The Elite Job is seeking a motivated and customer-focused Customer Support & Success Representative to join our dynamic remote team. This position is ideal for individuals who are passionate about helping customers succeed, resolving challenges efficiently, and building long-term client relationships. You will play a critical role in delivering exceptional support experiences and ensuring that every customer feels valued, heard, and empowered to make the most of our services.

Key Responsibilities

• Provide prompt and professional support to customers via email, chat, and phone.

• Guide new users through onboarding processes, ensuring they understand and maximize the use of our services.

• Troubleshoot customer issues, escalating technical concerns when necessary.

• Track, prioritize, and resolve customer requests within defined service-level agreements (SLAs).

• Maintain accurate documentation of interactions and resolutions in CRM tools.

• Collect customer feedback and relay insights to product and operations teams for improvement.

• Foster long-term customer satisfaction by identifying upselling or retention opportunities.

• Collaborate closely with cross-functional teams to ensure a seamless customer journey.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem-solving and multitasking abilities.

• High level of empathy, patience, and professionalism when dealing with customers.

• Proficient in using customer support software such as Zendesk, Freshdesk, or HubSpot.

• Basic technical aptitude to understand and resolve software-related queries.

• Reliable internet connection and a quiet workspace suitable for remote work.

Experience

• Minimum 1–3 years of experience in a customer service, customer success, or support-related role.

• Experience in remote or international customer support is an added advantage.

• Background in SaaS, e-commerce, or tech environments preferred but not mandatory.

Working Hours

• Flexible remote schedule with global collaboration across different time zones.

• May require occasional weekend or evening shifts based on customer needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and a customer-first mindset.

• Ability to remain calm and solution-oriented under pressure.

• High attention to detail and organizational ability.

• Quick learner with adaptability to new systems and processes.

• Team player who thrives in a remote, fast-paced environment.

Benefits

• Fully remote work from anywhere in the world.

• Competitive compensation and performance-based incentives.

• Career growth and professional development opportunities.

• Paid time off, holidays, and flexible working hours.

• Supportive, inclusive, and diverse workplace culture.

Why Join The Elite Job

At The Elite Job, we believe that great customer experiences build great companies. You will join a team that values innovation, collaboration, and empathy. We invest in our people, empower your career growth, and give you the freedom to work where you thrive best. If you enjoy helping others and want to be part of a forward-thinking, globally distributed team, this is the opportunity for you.

How to Apply

Interested candidates are invited to apply by submitting their updated CV and a short cover letter detailing their customer support experience and why they are a great fit for this role.
Apply now and start your journey with The Elite Job – where customer success begins with you!