Job Summary

The Elite Job is offering a fantastic opportunity for motivated individuals to begin their career in IT as a Remote IT Support Analyst. This entry-level role is perfect for tech enthusiasts, recent graduates, or anyone eager to explore a career in IT support without prior experience. You will provide assistance to users by diagnosing and resolving basic technical issues, ensuring seamless operation of systems and services.

We are looking for detail-oriented, proactive, and customer-focused individuals who are passionate about problem-solving and technology. Training will be provided to ensure you are well-equipped to handle day-to-day IT operations.

Key Responsibilities

• Provide remote technical assistance to employees or clients via chat, email, or phone.

• Troubleshoot hardware, software, and connectivity issues efficiently.

• Assist in the setup and configuration of computer systems and applications.

• Maintain records of issues and solutions in ticketing systems.

• Escalate unresolved queries to higher-level IT staff when necessary.

• Ensure timely follow-up and resolution of all user requests.

• Support routine system maintenance, updates, and data backups.

• Collaborate with the IT team to enhance service quality and operational efficiency.

Required Skills and Qualifications

• Basic understanding of computers, operating systems, and networking concepts.

• Excellent verbal and written communication skills.

• Strong analytical and troubleshooting abilities.

• Ability to work independently with minimal supervision.

• High level of attention to detail and organization.

• Willingness to learn new technologies and tools quickly.

• A reliable internet connection and a working computer or laptop.

Experience

• No prior experience required – comprehensive training will be provided.

• Fresh graduates, students, and career changers are encouraged to apply.

• Any prior exposure to technical or customer service roles will be considered a plus.

Working Hours

• Flexible working hours based on project requirements.

• Full-time and part-time shifts available.

• Work entirely from home with virtual support tools.

Knowledge, Skills, and Abilities

• Fundamental knowledge of Windows, macOS, or Linux environments.

• Ability to document processes and maintain clear communication.

• Strong problem-solving mindset with a calm approach under pressure.

• Good time management and prioritization skills.

• Team-oriented attitude with a commitment to continuous improvement.

Benefits

• Work-from-home flexibility and balanced work-life culture.

• Paid online training and certification support.

• Opportunities for career growth and promotion within IT support or other technical fields.

• Competitive pay with performance-based incentives.

• Access to learning resources and mentorship from industry professionals.

• Global exposure working with diverse teams and clients.

Why Join The Elite Job

At The Elite Job, we believe in empowering individuals to kick-start their professional journey. Whether you are a fresh graduate or someone seeking a new career path, we offer a nurturing environment where learning, growth, and innovation thrive. You will be part of a global team that values your potential and helps you build a solid foundation in IT.

How to Apply

If you are ready to start your IT career from home, apply now!
Submit your updated resume along with a short cover letter describing your interest in the IT Support field.
Once shortlisted, our HR team will contact you for a quick online interview and technical assessment.